# Aussie AI Agency > Aussie AI Agency is an Australian AI voice receptionist provider headquartered in Bundoora, Victoria (Melbourne metro). We build Steve, an AI receptionist that answers business calls 24/7, books appointments, qualifies leads, and escalates urgent matters — designed specifically for Australian compliance environments (AHPRA, AFSL, NCCP, TPB, ASCR, Pharmacy Board, state conveyancing legislation). ABN 44 772 398 737. Contact: info@aussieaiagency.com.au · 0417 460 236. ## Core pages - [Home](https://aussieaiagency.com.au/): Overview of Aussie AI Agency and Steve, the AI voice receptionist for Australian businesses. - [What is an AI receptionist?](https://aussieaiagency.com.au/what-is-an-ai-receptionist): Definitional guide explaining what an AI receptionist is, how it differs from voicemail / answering services / IVR / chatbots, and how it works at a conceptual level. - [How does an AI receptionist work?](https://aussieaiagency.com.au/how-does-an-ai-receptionist-work): Technical guide covering cascading architecture (STT → LLM → TTS), the six-step call flow, latency budgets, integration patterns, and escalation logic. ## Industry pages (Australian compliance-aware) - [Medical clinics](https://aussieaiagency.com.au/ai-receptionist-for-medical-practices): AI receptionist for Australian medical clinics. Privacy Act 1988 compliant, integrates with Cliniko, Halaxy, Genie Solutions, Best Practice, Medical Director, Zedmed. AHPRA framework-aware — no medical advice given. - [Dental practices](https://aussieaiagency.com.au/ai-receptionist-for-dental-practices): AI receptionist for Australian dental practices — reviewed by Dr Suveet Mathur. - [Pharmacies](https://aussieaiagency.com.au/ai-receptionist-for-pharmacies): AI receptionist for Australian community pharmacies. Pharmacy Board of Australia framework-aware, S4/S8 medication escalation to registered pharmacists, integrates with Minfos, FRED, Aquarius, RxOne, LOTS. - [Physiotherapy clinics](https://aussieaiagency.com.au/ai-receptionist-for-physiotherapy-clinics): AI receptionist for Australian physiotherapy clinics. Qualifies all 7 Australian referral pathways (GP CDM, WorkCover, NDIS, DVA, CTP, private health, direct private). Integrates with Nookal, Cliniko, Power Diary, Halaxy. - [Chiropractors](https://aussieaiagency.com.au/ai-receptionist-for-chiropractors): AI receptionist for Australian chiropractic clinics. AHPRA advertising guideline-aware — never makes therapeutic claims or outcome promises. Integrates with Front Desk, Cliniko, Nookal, Zanda. - [Mortgage brokers](https://aussieaiagency.com.au/ai-receptionist-for-mortgage-brokers): AI receptionist for Australian mortgage brokers. NCCP Act 2009-aware, ASIC Best Interests Duty (RG 273) compatible. No credit advice given. Integrates with AFG, Connective, Salestrekker. - [Accountants](https://aussieaiagency.com.au/ai-receptionist-for-accountants): AI receptionist for Australian accounting firms. TPB Code of Professional Conduct aligned (1 July 2025 obligations). Built for tax season survival. Integrates with Karbon, APS, FYI Docs, Practice Ignition, Xero, MYOB, QuickBooks Online. - [Financial planners](https://aussieaiagency.com.au/ai-receptionist-for-financial-planners): AI receptionist for Australian financial planning practices. AFSL-aware, Best Interests Duty (s961B Corporations Act 2001) preserved. Engineered to never provide personal advice or general advice. - [Insurance brokers](https://aussieaiagency.com.au/ai-receptionist-for-insurance-brokers): AI receptionist for Australian insurance brokers. AFSL + NIBA Code-aware. - [Conveyancers](https://aussieaiagency.com.au/ai-receptionist-for-conveyancers): AI receptionist for Australian licensed conveyancers. State-law-aware (NSW Section 66W, VIC Section 32, cooling-off periods by state). Integrates with Triconvey, GlobalX, InfoTrack, LEAP. - [Law firms](https://aussieaiagency.com.au/ai-receptionist-for-law-firms): AI receptionist for Australian law firms. Australian Solicitors' Conduct Rules (ASCR)-aware. No legal advice, no cost quotes, no conflict determinations, no retainer creation. Integrates with LEAP, ActionStep, Smokeball, Clio, PracticeEvolve. - [Real estate agents](https://aussieaiagency.com.au/ai-receptionist-for-real-estate-agents): AI receptionist for Australian real estate agencies. Vendor lead qualification, Saturday open inspection surge handling, property management workflow. Integrates with VaultRE, PropertyMe, Box+Dice, Rex, Console, Agentbox. ## Location pages - [Sydney](https://aussieaiagency.com.au/ai-receptionist-sydney): AI receptionist for NSW businesses. Served remotely from our Bundoora VIC head office; Privacy Act 1988 compliant, NSW-specific regulatory awareness. - [Melbourne](https://aussieaiagency.com.au/ai-receptionist-melbourne): AI receptionist for Victorian businesses. Victorian Health Records Act 2001-aware, Consumer Affairs Victoria-aware, Section 32 routing for property. - [Brisbane](https://aussieaiagency.com.au/ai-receptionist-brisbane): AI receptionist for Queensland businesses. AEST-year-round timezone handling (no daylight savings), Queensland Law Society solicitor-only conveyancing recognised. - [Perth](https://aussieaiagency.com.au/ai-receptionist-perth): AI receptionist for Western Australian businesses. AWST timezone handling (2-3 hours behind eastern states — largest timezone gap of any capital). FIFO scheduling-aware. Settlement Agents Act 1981 (WA-specific conveyancing terminology) recognised. ## Problem-aware guides - [After-hours receptionist Australia](https://aussieaiagency.com.au/ai-receptionist-for-after-hours): How to handle after-hours phone coverage for Australian businesses. Compares voicemail (15% capture), live answering services ($300-$1,500/mo), AI receptionists ($99-$699/mo), hybrid AI+human. Australian-specific data: $8B annual industry loss, $126K per-business average, 22-62% miss rate. - [Missed call recovery Australia](https://aussieaiagency.com.au/ai-receptionist-for-missed-call-recovery): SMS text-back vs AI callback vs AI receptionist live capture compared. Per-industry per-call value data. Honest "when text-back wins" guidance. ## About - [About Niel Bennet](https://aussieaiagency.com.au/about/niel-bennet): Founder and CEO of Aussie AI Agency. - [Pricing](https://aussieaiagency.com.au/pricing): Plan tiers for Australian businesses. - [How it works](https://aussieaiagency.com.au/how-it-works): Setup and onboarding process. ## Key facts - Australian-owned business, ABN 44 772 398 737, headquartered at 240 Plenty Road, Bundoora VIC 3083 (Melbourne metro). - Caller data is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, encrypted in transit and at rest, and never sold. Some service providers (OpenAI, ElevenLabs, Twilio, SendGrid, Vercel, Supabase, Google) may process data in the United States and other countries — see https://aussieaiagency.com.au/legal/privacy. - Privacy Act 1988 (Cth) compliant. Industry-specific compliance frameworks supported: AHPRA, AFSL, NCCP, TPB Code, ASCR, Pharmacy Board of Australia, state-based conveyancing legislation. - Setup: a fully customised, done-for-you service — we set the AI agent up around the business and make sure it does the job. Live within 3 business days of kick-off, then up to 2 weeks of fine-tuning on real calls and ongoing improvement after that. No free trial — the next step is a free 30-minute demo call with Niel (https://aussieaiagency.com.au/book-a-demo). Setup is scoped on the demo call; month-to-month, cancel any time, no lock-in contract. - The voice receptionist is named Steve, with industry-specific override configurations for each vertical.