Is Steve a registered osteopath?

No. Steve is an AI receptionist. He answers calls, books appointments, and routes anything clinical to your registered osteopath. He never provides clinical or treatment advice.

Does Steve comply with AHPRA's Code of Conduct?

Steve is configured with hard guardrails that prevent clinical advice, treatment recommendations, and therapeutic claims. AHPRA's Code of conduct for registered health practitioners frames clinical communication as a practitioner activity — Steve never crosses that boundary. He's also configured against the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument.

Can Steve diagnose or recommend treatment over the phone?

Never. He captures the presenting concern in patient-led language, books the consult, and lets your osteopath diagnose in the room.

Does Steve integrate with Cliniko?

Yes, on Complete and Enterprise plans. Bookings land in Cliniko with full patient context, private health fund details, and the presenting concern as captured in patient-led language.

Does Steve integrate with Nookal, Power Diary, or Halaxy?

Yes — Nookal and Power Diary on Complete and Enterprise. Halaxy via email/SMS bridge on Essential, direct integration on Enterprise.

Can Steve handle WorkCover, CTP, and DVA enquiries?

He captures the claim or referral number, employer or insurer, referring GP, and treating osteopath preference, then routes a structured email to your claims-handling practice manager. He doesn't make decisions on claim approval or session counts.

What happens with EPC (Enhanced Primary Care) referrals?

Steve captures the EPC referral details and books the consult against your nominated EPC schedule. He doesn't make clinical decisions about session counts — those remain with your GP and treating osteopath.

Is patient data stored in Australia?

Yes. Aussie AI Agency is 100% Australian built and hosted. Call data is stored on AWS Sydney for Australian data sovereignty, TLS 1.3 in transit, AES-256 at rest, aligned with Privacy Act 1988 (Cth), the 13 Australian Privacy Principles, and the Notifiable Data Breaches (NDB) Scheme. ISO 27001 framework-aligned (formal certification on roadmap).

How does Steve handle red flags or potential emergencies?

If a patient describes symptoms that sound like a clinical red flag — sudden severe pain, neurological symptoms, suspected fracture, cauda equina indicators — Steve does not attempt triage. He flags the call for immediate practitioner callback or, where you've configured, advises the patient to contact their GP or call 000 in emergencies.

Can Steve manage multi-practitioner clinics?

Yes. He routes per-practitioner based on patient request — sports osteo, paediatric osteo, antenatal — never on his own judgement. The patient chooses; Steve books.

24 business hours from your discovery call. Most osteo clinics are live within three working days of signing up.

How much does Steve cost?

Essential $297 per month, Complete $497 per month, Enterprise $990 per month. 14-day free trial. No money-back guarantee — the free trial is your no-risk window.

Month-to-month on Essential and Complete. Enterprise is typically a 12-month engagement to justify the multi-clinic build and dedicated account manager.

Can Steve do recall and reactivation calls?

Outbound recall and reactivation campaigns are available on Enterprise. He calls past patients with your approved script (AHPRA-aware, no therapeutic claims), books eligible appointments, and reports back.

Does Steve speak languages other than English?

Multi-language receptionist is on Complete and Enterprise. Mandarin, Cantonese, Greek, Arabic, and Vietnamese are most commonly requested by Australian osteo clinics.

Who do I talk to if I want to trial Steve?

Niel Bennet, founder — 03 4328 3434 or info@aussieaiagency.com.au. 15-minute discovery call, no obligation.

Is Steve a registered osteopath?

No. Steve is an AI receptionist. He answers calls, books appointments, and routes anything clinical to your registered osteopath. He never provides clinical or treatment advice.

Does Steve comply with AHPRA's Code of Conduct?

Steve is configured with hard guardrails that prevent clinical advice, treatment recommendations, and therapeutic claims. AHPRA's Code of conduct for registered health practitioners frames clinical communication as a practitioner activity — Steve never crosses that boundary. He's also configured against the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument.

Can Steve diagnose or recommend treatment over the phone?

Never. He captures the presenting concern in patient-led language, books the consult, and lets your osteopath diagnose in the room.

Does Steve integrate with Cliniko?

Yes, on Complete and Enterprise plans. Bookings land in Cliniko with full patient context, private health fund details, and the presenting concern as captured in patient-led language.

Does Steve integrate with Nookal, Power Diary, or Halaxy?

Yes — Nookal and Power Diary on Complete and Enterprise. Halaxy via email/SMS bridge on Essential, direct integration on Enterprise.

Can Steve handle WorkCover, CTP, and DVA enquiries?

He captures the claim or referral number, employer or insurer, referring GP, and treating osteopath preference, then routes a structured email to your claims-handling practice manager. He doesn't make decisions on claim approval or session counts.

What happens with EPC (Enhanced Primary Care) referrals?

Steve captures the EPC referral details and books the consult against your nominated EPC schedule. He doesn't make clinical decisions about session counts — those remain with your GP and treating osteopath.

Is patient data stored in Australia?

Yes. Aussie AI Agency is 100% Australian built and hosted. Call data is stored on AWS Sydney for Australian data sovereignty, TLS 1.3 in transit, AES-256 at rest, aligned with Privacy Act 1988 (Cth), the 13 Australian Privacy Principles, and the Notifiable Data Breaches (NDB) Scheme. ISO 27001 framework-aligned (formal certification on roadmap).

How does Steve handle red flags or potential emergencies?

If a patient describes symptoms that sound like a clinical red flag — sudden severe pain, neurological symptoms, suspected fracture, cauda equina indicators — Steve does not attempt triage. He flags the call for immediate practitioner callback or, where you've configured, advises the patient to contact their GP or call 000 in emergencies.

Can Steve manage multi-practitioner clinics?

Yes. He routes per-practitioner based on patient request — sports osteo, paediatric osteo, antenatal — never on his own judgement. The patient chooses; Steve books.

24 business hours from your discovery call. Most osteo clinics are live within three working days of signing up.

How much does Steve cost?

Essential $297 per month, Complete $497 per month, Enterprise $990 per month. 14-day free trial. No money-back guarantee — the free trial is your no-risk window.

Month-to-month on Essential and Complete. Enterprise is typically a 12-month engagement to justify the multi-clinic build and dedicated account manager.

Can Steve do recall and reactivation calls?

Outbound recall and reactivation campaigns are available on Enterprise. He calls past patients with your approved script (AHPRA-aware, no therapeutic claims), books eligible appointments, and reports back.

Does Steve speak languages other than English?

Multi-language receptionist is on Complete and Enterprise. Mandarin, Cantonese, Greek, Arabic, and Vietnamese are most commonly requested by Australian osteo clinics.

Who do I talk to if I want to trial Steve?

Niel Bennet, founder — 03 4328 3434 or info@aussieaiagency.com.au. 15-minute discovery call, no obligation.

Niel Bennet· Founder, Aussie AI Agency

Updated May 2026Reviewed by Niel Bennet, Founder, Aussie AI Agency. Industry framing sourced from AHPRA, the Osteopathy Board of Australia, the Therapeutic Goods Administration (Advertising Code), Osteopathy Australia, Safe Work Australia, icare NSW, WorkSafe Victoria, Services Australia, and the Department of Veterans' Affairs.

AI Receptionist for Osteopaths — Book Every New Patient, Follow-Up, and WorkCover Enquiry, 24/7

Steve, your Aussie AI osteopathic receptionist, answers every call your clinic gets. He books new patient consults, takes follow-up and plan-top-up bookings, handles WorkCover, CTP, DVA and EPC enquiries, and routes anything clinical to a registered osteopath. AHPRA-aware by design — Steve never gives clinical advice, never recommends treatment plans, and never makes therapeutic claims. Cliniko, Nookal, Power Diary and Halaxy ready.

Live demo · Cliniko / Nookal / Power Diary / Halaxy ready · AHPRA-aware

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No card. Osteo-specific configuration.

100% Australian Built & Hosted Privacy Act 1988 Compliant 24-Business-Hour Setup AHPRA-Aware Guardrails 24/7 New Patient Capture

Quick Answer

Can an AI receptionist work for an Australian osteopathy clinic? Yes — and osteopathy is one of the strongest fits, because most clinics are solo or two-to-three practitioners where the osteo is also the front desk. Steve answers every call 24/7, books new patient consults, takes follow-up and plan-top-up bookings, handles WorkCover, CTP, DVA and EPC enquiries, and routes anything clinical or treatment-related to a registered osteopath. He's purpose-built for Australian osteo clinics — he never gives clinical advice, never recommends treatment plans, and never makes diagnostic statements. He qualifies, books, and dispatches structured email and SMS to your front desk within five seconds of call-end.

From $297/month. 14-day free trial. 24-business-hour setup. Privacy Act 1988 (Cth) compliant, hosted on AWS Sydney for Australian data sovereignty, TLS 1.3 in transit, AES-256 at rest, NDB Scheme aligned, ISO 27001 framework-aligned (certification on roadmap). Aligned with AHPRA's Code of conduct for registered health practitioners and the Therapeutic Goods Advertising Code.

A Real Aussie Story (Illustrative Composite)

Eleni runs a solo osteopathy practice in Glenelg, Adelaide. Initial consults are $155 for 60 minutes; standard follow-ups are $110. She trades 30 hours of clinical time a week — booked solid Wednesday to Saturday — and she's the only person who answers her phone.

That last fact was the problem. Between Monday admin, Tuesday CPD, and the actual treatment hours, Eleni was missing roughly 23% of her inbound calls. Voicemail bounce-back surveys she ran for three weeks told her 11 calls a week were new patient enquiries — and her conversion on the ones she managed to call back was around 40%, because most had already booked elsewhere by the time she rang back between treatments.

She did the maths: 11 new patient enquiries × ~50% lost to slow callback × $155 initial consult + downstream follow-ups = somewhere north of $1,400 a week walking out the door. Before counting the existing-patient reschedules that bounced to the wrong day.

Steve went live on a Friday. By the following Wednesday, the missed-call backlog was zero. New-patient enquiries were landing in Cliniko with presenting concern, private health fund details, and Eleni's pre-consult intake form already SMS'd to the patient. WorkCover questions were arriving as structured emails for her Monday admin block. Plan top-ups and reschedules were being handled without a single ring on her treatment-room mobile.

Month one: 16 new patient consults Eleni would otherwise have lost. At $155 plus follow-ups, well clear of the $297 monthly Essential plan cost — by an order of magnitude.

Eleni's Glenelg story is an illustrative composite based on common patterns we see with Australian osteopathy clinics. No individual osteopath is depicted. Real named AAA customers with permission to publish include Line Marking Australia and Dinar Exchange. Steve does not provide clinical, treatment, or osteopathic advice under any circumstance — he qualifies and books only.

Watch how Steve works in an osteo clinic

A 90-second walkthrough of Steve handling three osteo call types — a new patient enquiring about persistent neck pain (booked without diagnosis), a regular patient rescheduling a follow-up, and a DVA-funded patient asking about session entitlements routed to the practice manager. Full transcript below.

Read full transcript — three osteo call types in 90 seconds

Call 1 — New patient enquiry (persistent neck pain)

Caller: “Hi, I've had this neck and shoulder thing for about a month now — keeps coming back. Do you take new patients?”

Steve: “Absolutely, we're taking new patients. Our osteopath will assess what's going on properly in the room. The initial consult is $155 and runs about 60 minutes — that includes the history, a full assessment, and any initial treatment. Are you available Wednesday afternoon or Thursday morning?”

Caller: “Thursday morning would be ideal.”

Steve: “Got a 9:00 or 10:30 — which suits?”

Caller: “10:30.”

Steve: “Booked. Can I grab your full name, mobile, email, date of birth and your private health fund if you have one? I'll text you a confirmation and a quick pre-consult intake form link to fill out before you come in.”

Within 5 seconds: Cliniko booking created, SMS to patient with confirmation + intake form link, email summary to the front desk inbox. Presenting concern captured as “neck and shoulder discomfort, one month, recurring” — patient-led language, no diagnosis.

Call 2 — Regular patient rescheduling a follow-up

Caller: “Hi it's Tom Patterson, I've got a follow-up Thursday at 2 but I need to move it.”

Steve: “No worries Tom — I can see you in the system. Want to try Friday at 2 or next Tuesday at 11?”

Caller: “Friday 2.”

Steve: “Done. You'll get an SMS confirmation in a sec. Anything else?”

Cliniko updated, original slot released, patient SMS sent, practitioner gets the schedule change in their next sync.

Call 3 — DVA session entitlement enquiry

Caller: “I'm on DVA — Gold Card. I want to start seeing an osteo. How does that work, and how many sessions am I entitled to?”

Steve: “Yep, we see DVA patients regularly. The session entitlement side our practice manager will sort with you properly — there are a few things to confirm with DVA. Let me grab a few details first. Have you got a referral from your GP?”

Caller: “Yes — Dr. Rowan, my GP wrote it last Tuesday.”

Steve: “DVA card type — Gold or White?”

Caller: “Gold.”

Steve: “Got an osteopath preference at our clinic, or happy with whoever's available?”

Caller: “Whoever's available.”

Steve: “Beautiful. I'm going to lodge this with our practice manager — Anna will call you back tomorrow morning to confirm the DVA side and book your first session. Best mobile?”

Structured email to practice manager: DVA Gold Card, GP Dr. Rowan, referral dated last Tuesday, no practitioner preference, callback committed for next business day. Steve does not book the session himself or quote session counts — the practice manager owns that conversation.

The 5-second osteo workflow

Phone rings. Steve answers on ring one, identifies as your clinic's reception, asks how he can help.
Intent captured. New patient consult? Follow-up? Reschedule? WorkCover/CTP/DVA/EPC enquiry? Steve identifies in the first 10-15 seconds.
Booking taken. Steve checks the clinic calendar in real time, offers two or three slot options, confirms with patient name, DOB, phone, email, and private health fund (where relevant).
Email + SMS dispatched. Within five seconds of call-end, a structured email lands in the front-desk inbox AND an SMS goes to the on-duty osteopath with the new patient summary. Patient receives an SMS booking confirmation plus a pre-consult intake form link.
Escalation if needed. Anything clinical, anything that sounds like a red flag, or anything that requires an osteopath's judgement gets flagged for callback within your defined SLA — never answered by Steve.

Why Australian osteopathy clinics are choosing AI reception

The osteo phone reality

Osteopathy clinics in Australia operate on a thinner reception buffer than most allied health verticals. The Osteopathy Board of Australia registers a comparatively small national workforce, and a significant proportion of practitioners work solo or in two-to-three-person clinics where the practitioner is the front desk. That means treatment hours and reception hours are in direct competition — and treatment almost always wins.

The cost of that competition is measurable. New-patient enquiries that hit voicemail convert at roughly half the rate of enquiries answered live. Add the follow-up, reschedule, claim, and plan-enquiry load, and the phone is a fast leak on a slow tap.

Steve answers every call. Every time. Your patients are on the table. Steve is on the phone.

What Steve does in an osteo clinic

New patient enquiries — Captures the presenting concern in patient-led language (no diagnostic framing), checks availability, books the initial consult, captures private health fund and contact details, sends SMS confirmation with the clinic's pre-consult manual-therapy intake form link.
Follow-up and plan bookings — Books directly into your Cliniko, Nookal, Power Diary, or Halaxy calendar (where integrated). Captures any change in patient circumstances.
Rescheduling and cancellations — Handles same-day reschedules, applies your cancellation policy, offers the nearest alternative slots.
WorkCover, CTP, DVA, and EPC enquiries — Captures claim or referral number, employer/insurer, referring GP, and treating osteopath preference. Routes to your claims-handling practice manager via structured email. Steve doesn't make decisions on session counts or claim approval.
Plan and pricing enquiries — Reads from your locked pricing script (initial consult, follow-up, extended consult, paediatric, dry needling) and books the consult.
After-hours bookings — Steve takes the booking, sends confirmation, dispatches the front-desk email for next-business-day review.
Multi-practitioner routing — If you have two or three osteos with different focuses (sports osteo, paediatric osteo, antenatal), Steve routes accordingly based on patient request, never on his own judgement.

AHPRA awareness — what Steve does not do

Osteopathy is a registered profession in Australia under AHPRA, regulated by the Osteopathy Board of Australia. Steve respects the boundaries that come with that. He is not a registered osteopath and never holds himself out as one.

1. Steve never provides clinical advice, diagnoses, or treatment recommendations

If a patient asks “is this neck pain serious?” or “should I be worried about my disc?” — Steve does not triage. He books the consult so your osteopath can assess in the room, or escalates to a registered practitioner for callback under your defined SLA.

2. Steve never recommends technique, frequency, or treatment plan structure

Decisions about manual therapy technique, how often a patient needs care, dry needling appropriateness, and when to step down or discharge belong to your registered osteopath. Steve books the visit; the osteopath decides the plan.

3. Steve never discusses whether a condition is appropriate for osteopathic care

Questions like “can osteopathy help my migraines?” or “will it fix my sciatica?” get redirected to the consult: “That's exactly the kind of question the osteopath can answer properly during an initial assessment.”

4. Steve never makes statements about treatment outcomes, recovery timelines, or symptom resolution

Outcome predictions, recovery timelines, and symptom-resolution claims are clinical statements. Steve does not make them — and he does not let generic marketing language about outcomes leak into a booking call. This is exactly where most generic answering services breach the rules.

5. Steve never engages in Therapeutic Goods Advertising Code violations

Steve is configured against the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument. No prohibited representations, no unverified testimonials, no comparisons that imply therapeutic superiority. He books; he doesn't advertise.

6. Steve never comments on osteopathy vs. other modalities

Comparisons between osteopathy and physio, chiro, massage, or medical care are clinical opinions. If a patient asks “should I see an osteo or a physio?” — Steve's answer is to book the assessment and let the osteopath have that conversation in the room.

This is by design. AHPRA's Code of conduct for registered health practitioners and the Osteopathy Board of Australia's regulatory framework make it clear that clinical communication is a practitioner activity. Steve qualifies and books. Your osteopath diagnoses and treats. Always.

Integrations built for osteopathic workflows

Steve plugs into the practice management software Australian osteos already run:

Practice management and clinical platforms supported by AAA for osteopaths

Platform	Integration	Use case
Cliniko	Direct API (Complete + Enterprise)	Real-time initial consult booking, follow-up and plan-top-up scheduling, presenting concern captured in patient-led language
Nookal	Direct API (Complete + Enterprise)	Patient booking, follow-up workflow, multi-practitioner routing
Power Diary	Direct API (Complete + Enterprise)	Booking, follow-up, plan-top-up scheduling for osteo and allied health
Halaxy	Email/SMS bridge (Essential) · Direct (Enterprise)	Booking handoff via structured email + SMS on Essential; direct calendar writes on Enterprise
HotDoc	Where applicable	Online booking surface alongside Steve's voice channel
Google Calendar / Outlook	Direct	Calendar booking for solo osteos or clinics not yet on a PMS
Tyro / HICAPS terminals	In-clinic at point of service	Steve books the consult; on-the-day private health fund claiming handled at reception
WorkCover / CTP / DVA claims	Structured email dispatch	Claim or referral number, insurer, referring GP, treating osteopath preference routed to your claims-handling practice manager
Multi-clinic groups	Per-location routing (Enterprise)	Suburb-based routing with head-office consolidated reporting

If your platform isn't listed, we'll build the integration during setup. Trusted across industries — Aussie AI Agency clients include Line Marking Australia and Dinar Exchange. The osteo build runs on the same Australian-hosted infrastructure with osteo-specific scripts and AHPRA-aware guardrails.

Pricing — straight-up

Plan	What's included	Monthly
Essential	Steve answers calls 24/7, email + SMS dispatch, single clinic inbox, Google Calendar booking, voicemail-to-text, weekly call reports, Halaxy email/SMS bridge	$297
Complete	Everything in Essential + Cliniko / Nookal / Power Diary direct integration, multi-practitioner routing, follow-up workflow, custom escalation rules, fortnightly script tuning	$497
Enterprise	Everything in Complete + multi-clinic routing, claims workflow automation (WorkCover/CTP/DVA), Halaxy direct integration, outbound recall and reactivation campaigns, multi-language receptionist, ISO 27001 framework documentation pack, dedicated account manager	$990

All plans include: 24/7 answering, email + SMS workflow, AHPRA-aware configuration, custom voice/persona, Australian hosting, Privacy Act 1988 (Cth) compliance, ISO 27001 framework-aligned security (AWS Sydney, TLS 1.3, AES-256, NDB Scheme alignment), 14-day free trial, 24-business-hour setup.

No money-back guarantee — but a 14-day free trial so you can test before you commit. Month-to-month on Essential and Complete; Enterprise is typically a 12-month engagement. See full pricing on the pricing page.

📞 Talk to Niel: 03 4328 3434 · ✉️ info@aussieaiagency.com.au

When Steve is not the right fit

We'd rather tell you upfront than waste your money. Steve is not for your osteo clinic if —

You expect Steve to give clinical or treatment advice. He won't. That's an AHPRA boundary — and you wouldn't want him to anyway.
You're a hospital-attached or rehabilitation-only practice with tightly controlled inpatient referral workflows. Different beast — talk to us anyway, but Steve is built for community-clinic flow.
You insist on a human voice for every front-of-house interaction. Steve sounds genuinely natural, but if your brand is built on a specific human receptionist, that's a different conversation.
You don't have a clear after-hours protocol and aren't prepared to define escalation rules. Steve needs your rules to work. If you can't tell us who to escalate to, when, and for what — we can't build him to perform.
You're not willing to invest 60–90 minutes in the discovery call and ongoing script tuning. Steve only sounds like your clinic if you tell us how your clinic sounds.

If any apply, save your money. If none apply, Steve will pay for himself in the first three weeks.

Related pages for osteopaths

AI Receptionist for Medical Practices — the parent healthcare hub
AI Receptionist for Chiropractors — sibling allied-health page
AI Receptionist for Physiotherapy Clinics
AI Receptionist for Podiatrists
AI Receptionist for Occupational Therapists
AHPRA-Compliant AI Receptionist — the compliance framework explained
Pricing & plans

Related Services

🦴

Chiropractors

AHPRA-aware, Health Fund rebate queries

🦵

Physiotherapy

CDM, WorkCover, NDIS referral pathways

👣

Podiatrists

Diabetes referrals, Medicare EPC pathways

🏥

Medical Practices

Best Practice, Medical Director & HotDoc integration

📋

AHPRA Compliance

How AAA meets AHPRA requirements

Common questions about AI receptionists for osteopaths

: No. Steve is an AI receptionist. He answers calls, books appointments, and routes anything clinical to your registered osteopath. He never provides clinical or treatment advice.
: Steve is configured with hard guardrails that prevent clinical advice, treatment recommendations, and therapeutic claims. AHPRA's Code of conduct for registered health practitioners frames clinical communication as a practitioner activity — Steve never crosses that boundary. He's also configured against the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument.
: Never. He captures the presenting concern in patient-led language, books the consult, and lets your osteopath diagnose in the room.
: Yes, on Complete and Enterprise plans. Bookings land in Cliniko with full patient context, private health fund details, and the presenting concern as captured in patient-led language.
: Yes — Nookal and Power Diary on Complete and Enterprise. Halaxy via email/SMS bridge on Essential, direct integration on Enterprise.
: He captures the claim or referral number, employer or insurer, referring GP, and treating osteopath preference, then routes a structured email to your claims-handling practice manager. He doesn't make decisions on claim approval or session counts.
: Steve captures the EPC referral details and books the consult against your nominated EPC schedule. He doesn't make clinical decisions about session counts — those remain with your GP and treating osteopath.
: Yes. Aussie AI Agency is 100% Australian built and hosted. Call data is stored on AWS Sydney for Australian data sovereignty, TLS 1.3 in transit, AES-256 at rest, aligned with Privacy Act 1988 (Cth), the 13 Australian Privacy Principles, and the Notifiable Data Breaches (NDB) Scheme. ISO 27001 framework-aligned (formal certification on roadmap).
: If a patient describes symptoms that sound like a clinical red flag — sudden severe pain, neurological symptoms, suspected fracture, cauda equina indicators — Steve does not attempt triage. He flags the call for immediate practitioner callback or, where you've configured, advises the patient to contact their GP or call 000 in emergencies.
: Yes. He routes per-practitioner based on patient request — sports osteo, paediatric osteo, antenatal — never on his own judgement. The patient chooses; Steve books.
: 24 business hours from your discovery call. Most osteo clinics are live within three working days of signing up.
: Essential $297 per month, Complete $497 per month, Enterprise $990 per month. 14-day free trial. No money-back guarantee — the free trial is your no-risk window.
: Month-to-month on Essential and Complete. Enterprise is typically a 12-month engagement to justify the multi-clinic build and dedicated account manager.
: Outbound recall and reactivation campaigns are available on Enterprise. He calls past patients with your approved script (AHPRA-aware, no therapeutic claims), books eligible appointments, and reports back.
: Multi-language receptionist is on Complete and Enterprise. Mandarin, Cantonese, Greek, Arabic, and Vietnamese are most commonly requested by Australian osteo clinics.
: Niel Bennet, founder — 03 4328 3434 or info@aussieaiagency.com.au. 15-minute discovery call, no obligation.

Quick Facts: AI Receptionist for Australian Osteopaths

Best fit:: Solo and small-team osteo clinics with after-hours new-patient demand, Cliniko/Nookal/Power Diary/Halaxy workflow
NOT a fit:: Clinics expecting clinical advice, hospital-attached/rehab-only practices with controlled inpatient referrals, brands built on a specific human receptionist
New-patient capture:: Books initial consult, captures private health fund, sends SMS confirmation + manual-therapy intake form link
AHPRA boundaries:: No clinical advice, no treatment plan recommendations, no therapeutic claims, no Therapeutic Goods Advertising Code breaches
Red-flag handling:: No triage by Steve — flags for immediate practitioner callback or advises GP/000
Regulator awareness:: AHPRA, Osteopathy Board of Australia, TGA Advertising Code, OAIC (Privacy Act)
Integrations:: Cliniko, Nookal, Power Diary, Halaxy, HotDoc, Google Calendar, structured email for WorkCover/CTP/DVA
Claims handled:: WorkCover, CTP, DVA, EPC — captured and routed to your practice manager, never decided by Steve
Pricing:: $297 / $497 / $990 per month — 14-day free trial
Setup time:: 24 business hours from discovery call
Hosting & security:: AWS Sydney, TLS 1.3 in transit, AES-256 at rest, Privacy Act 1988 + NDB aligned, ISO 27001 framework-aligned (certification on roadmap)
Author:: Niel Bennet, Founder of Aussie AI Agency

Sources: AHPRA, Osteopathy Board of Australia, TGA Advertising Code, OAIC, Osteopathy Australia, Safe Work Australia, icare NSW, WorkSafe Victoria, Services Australia, Department of Veterans' Affairs, 2026.

Ready to get Steve answering your osteo phone?

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Sources & disclosures

Health practitioner regulation:

Workplace injury and claims:

Privacy & consumer protection:

Real customer references: Line Marking Australia and Dinar Exchange with permission. Eleni's Glenelg story is an illustrative composite based on common patterns across Australian osteopathy clinics. No individual osteopath is depicted.

Composite disclosure: The solo Glenelg osteo story — the 23% missed-call rate, the 11 weekly new patient enquiries, the ~50% loss to slow callback, the $1,400+ weekly leak, and the 16 recovered new-patient consults in month one — reflects typical patterns we observe across Australian osteopathy clients. The $155 initial consult fee and $110 follow-up fees are illustrative estimates. Individual clinic results vary by location, fee structure, practitioner mix and patient base. Steve does not provide clinical, treatment, or osteopathic advice under any circumstance — he qualifies and books only.

Pricing, hours, and integration claims are accurate at publish date and may change with notice to existing customers. Steve does not provide osteopathic clinical advice, does not hold an osteopathic registration, and does not make therapeutic claims. Aussie AI Agency is not affiliated with AHPRA, the Osteopathy Board of Australia, Osteopathy Australia, the TGA, Safe Work Australia, icare NSW, WorkSafe Victoria, Services Australia, the Department of Veterans' Affairs, the ACMA, the ACCC, or any other government or regulatory body referenced. References to these bodies are for informational and compliance-context purposes only.

Security & data handling: Privacy Act 1988 (Cth) compliant. Hosted on AWS Sydney for Australian data sovereignty. TLS 1.3 in transit. AES-256 at rest. Aligned with the 13 Australian Privacy Principles and the Notifiable Data Breaches (NDB) Scheme. ISO 27001 framework aligned (formal certification on roadmap).

Not legal, clinical or compliance advice. For specific compliance questions about osteopathic registration, AHPRA Code of Conduct application, Therapeutic Goods advertising, WorkCover/CTP/DVA/EPC claim handling, or scope of practice, consult AHPRA, the Osteopathy Board of Australia, Osteopathy Australia, or specialist health-law counsel.

Conflict of interest disclosure: Aussie AI Agency sells AI receptionist services. We benefit financially when readers become customers.

Aussie AI Agency · 240 Plenty Road, Bundoora VIC 3083 · ABN 44 772 398 737 · info@aussieaiagency.com.au · 03 4328 3434