AI Receptionist for Chiropractors — Book Every New Patient, Recall, and WorkCover Enquiry, 24/7
Steve, your Aussie AI chiropractic receptionist, answers every call your clinic gets. He books new patient consults, takes recall and plan-top-up bookings, handles WorkCover, CTP, DVA and EPC enquiries, and routes anything clinical to a registered chiropractor. AHPRA-aware by design — Steve never gives clinical advice, never recommends adjustment plans, and never makes therapeutic claims. Google Calendar booking is built in, and we connect your practice systems as part of setup.
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Free 30-minute demo, no obligation. Chiro-specific configuration.
Quick Answer
Can an AI receptionist work for an Australian chiropractic clinic? Yes — and chiropractic is one of the strongest fits. Steve answers every call 24/7, books new patient consults, takes recall and plan-top-up bookings, handles WorkCover and CTP claim enquiries, and routes anything clinical or treatment-related to a registered chiropractor. He's purpose-built for Australian chiro clinics — he never gives clinical advice, never recommends adjustment plans, and never makes diagnostic statements. He qualifies, books, and dispatches structured email and SMS to your front desk within five seconds of call-end.
From $149/month. Book a free 30-minute demo with Niel. Live within 3 business days. Privacy Act 1988 (Cth) and Australian Privacy Principles, encrypted in transit and at rest, NDB Scheme aligned, ISO 27001 framework-aligned (certification on roadmap). Aligned with AHPRA's Code of conduct for registered health practitioners and the Therapeutic Goods Advertising Code.
A Real Aussie Story (Illustrative Composite)
Joel runs a two-chiropractor clinic in Newtown, Sydney. Average new-patient consult fee is $145; recall and plan-top-up visits are $75 to $95. His front desk runs from 9 to 6 Tuesday to Saturday — and Joel had been the de facto night-and-Sunday receptionist for two years, taking calls in the car park between adjustments and at home with the kids in the background.
He pulled the numbers one Sunday. Across an average week, he counted 38 calls outside front-desk hours. Twelve of those were new patient enquiries. The other 26 were recalls, reschedules, WorkCover claim questions, and plan top-up bookings. His call-back conversion on the new-patient enquiries was about 50% — the other half had booked with the chiro down the road by the time he called Monday morning.
Six missed new-patient consults a week, at $145 a head, plus follow-ups: a $1,200+ weekly leak before counting the recall bookings he'd never seen and the time he was burning not being present for his family.
Steve went live on a Wednesday. By the following Tuesday, every after-hours call had been answered, every new-patient enquiry was in the diary with private health fund details captured, every WorkCover question had a structured email lodged for Joel's morning review, and Steve's escalation rule meant Joel only got the phone himself for actual emergencies — which, in a chiro clinic, is almost never.
In month one, Joel recovered an estimated 17 new-patient consults that would otherwise have walked. Combined with recalls, that's around $4,500 in additional billings against a $149 monthly Starter plan subscription.
Joel's Newtown story is an illustrative composite based on common patterns we see with Australian chiropractic clinics. No individual chiropractor is depicted. Real named AAA customers with permission to publish include Line Marking Australia and Dinar Exchange. Steve does not provide clinical, treatment, or adjustment advice under any circumstance — he qualifies and books only.
Watch how Steve works in a chiro clinic
A 90-second walkthrough of Steve handling three chiro call types — a new patient enquiring about lower-back pain (booked without diagnosis), a regular patient rescheduling a plan-top-up, and a WorkCover claim question routed to the practice manager for next-business-day callback. Full transcript below.
Read full transcript — three chiro call types in 90 seconds
Call 1 — New patient enquiry (lower-back pain)
Caller: “Hi, I've got some lower-back pain that's been getting worse for a couple of weeks. Do you do new patients?”
Steve: “Absolutely, we're taking new patients. Our chiropractor will assess what's going on properly in the room. The new-patient consult is $145 and runs about 45 minutes — that includes the history, assessment and any initial care. Are you available Tuesday afternoon or Wednesday morning?”
Caller: “Wednesday morning works.”
Steve: “Got a 9:30 or 10:45 — which suits?”
Caller: “10:45.”
Steve: “Booked. Can I grab your full name, mobile, email, date of birth and your private health fund if you have one? I'll text you a confirmation and a quick intake form link to fill out before you come in.”
Within 5 seconds: booking created in your calendar, SMS to patient with confirmation + intake form link, email summary to the front desk inbox. Presenting concern captured as “lower-back pain, two weeks, worsening” — patient-led language, no diagnosis.
Call 2 — Regular patient rescheduling a plan top-up
Caller: “Hi it's Sarah Lambert, I've got an adjustment Thursday at 4 but I need to move it.”
Steve: “No worries Sarah — I can see you in the system. Want to try Friday at 4 or next Tuesday at 3:30?”
Caller: “Friday 4.”
Steve: “Done. You'll get an SMS confirmation in a sec. Anything else?”
Calendar updated, original slot released, patient SMS sent, and the practitioner is notified of the schedule change.
Call 3 — WorkCover claim enquiry
Caller: “Yeah I've got a WorkCover claim — back injury at work, I want to start seeing a chiropractor under the claim. How does that work?”
Steve: “Yep, we handle WorkCover regularly. So our practice manager will sort the claim side properly with you — let me grab a few details first. Have you got a claim number yet?”
Caller: “Yes — 3847291.”
Steve: “Insurer or employer?”
Caller: “icare NSW. My GP's Dr. Patel at Newtown Family Medical.”
Steve: “Got a chiropractor preference at our clinic, or happy with whoever's available?”
Caller: “Whoever's available.”
Steve: “Beautiful. I'm going to lodge this with our practice manager — Annie will call you back tomorrow morning to confirm the claim's set up before booking your first session. Best mobile?”
Structured email to practice manager: claim 3847291, icare NSW, GP Dr. Patel, no practitioner preference, callback committed for next business day. Steve does not book the session himself or quote gap fees — the practice manager owns that conversation.
The 5-second chiro workflow
- Phone rings. Steve answers on ring one, identifies as your clinic's reception, asks how he can help.
- Intent captured. New patient consult? Recall? Reschedule? WorkCover/CTP enquiry? Plan top-up? Steve identifies in the first 10-15 seconds.
- Booking taken. Steve checks the clinic calendar in real time, offers two or three slot options, confirms with patient name, DOB, phone, email, and private health fund (where relevant).
- Email + SMS dispatched. Within five seconds of call-end, a structured email lands in the front-desk inbox AND an SMS goes to the on-duty practitioner with the new patient summary. Patient receives an SMS booking confirmation plus an intake form link.
- Escalation if needed. Anything clinical, anything that sounds like a red flag, or anything that requires a chiropractor's judgement gets flagged for callback within your defined SLA — never answered by Steve.
Why Australian chiropractic clinics are choosing AI reception
The chiro phone reality
Chiropractic clinics live on bookings. New-patient acquisition is expensive — Google Ads cost-per-click in Australian chiropractic markets routinely sits in the $4–$12 range, and every missed inbound call is a paid lead going straight to a competitor. Add the operational load of recall scheduling, plan management, WorkCover and CTP claim coordination, and you have a phone system that simply cannot afford to miss a ring.
Steve answers every call. Every time. New-patient enquiries get the warm, structured first-touch they need to convert. Existing patients get the fast, accurate booking they expect.
What Steve does in a chiro clinic
- New patient enquiries — Captures the presenting concern in patient-led language (no diagnostic language), checks availability, books the new-patient consult, captures private health fund and contact details, sends SMS confirmation with the clinic's pre-consult intake form link.
- Recall and plan-top-up bookings — Books into Google Calendar out of the box; for Cliniko, Nookal, Power Diary or Front Desk we connect Steve as part of setup where possible, or send each booking to your front desk by SMS and email to confirm. Captures any change in patient circumstances.
- Rescheduling and cancellations — Handles same-day reschedules, applies your cancellation policy, offers the nearest alternative slots.
- WorkCover, CTP, DVA, and EPC enquiries — Captures claim number, employer/insurer, referring GP, and treating chiropractor preference. Routes to your claims-handling practice manager via structured email. Steve doesn't make decisions on session counts or claim approval.
- Plan enquiries — Takes general enquiries about your wellness plan structure (pricing, frequency) and books the consult where the patient wants to discuss in detail with the chiropractor.
- After-hours bookings — Steve takes the booking, sends confirmation, dispatches the front-desk email for next-business-day review.
- Multi-practitioner routing — If you have two or three chiros with different specialties (pregnancy, paediatric, sports), Steve routes accordingly based on patient request, never on his own judgement.
AHPRA awareness — what Steve does not do
Chiropractic is a registered profession in Australia under AHPRA. Steve respects the boundaries that come with that. He is not a registered chiropractor and never holds himself out as one.
1. Steve never provides clinical advice, diagnoses, or treatment recommendations
If a patient asks “is this back pain serious?” or “should I be worried?” — Steve does not triage. He books the consult so your chiropractor can assess in the room, or escalates to a registered practitioner for callback under your defined SLA.
2. Steve never recommends adjustment plans, frequency, or technique
Decisions about how often a patient needs care, what technique is appropriate, and when to step down or discharge belong to your registered chiropractor. Steve books the visit; the chiropractor decides the plan.
3. Steve never discusses whether a condition is appropriate for chiropractic care
Questions like “can chiropractic help my migraines?” or “will it fix my sciatica?” get redirected to the consult: “That's exactly the kind of question the chiropractor can answer properly during an initial assessment.”
4. Steve never makes statements about treatment outcomes, recovery timelines, or symptom resolution
Outcome predictions, recovery timelines, and symptom-resolution claims are clinical statements. Steve does not make them — and he does not let generic marketing language about outcomes leak into a booking call. This is exactly where most generic answering services breach the rules.
5. Steve never engages in Therapeutic Goods Advertising Code violations
Steve is configured against the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument. No prohibited representations, no unverified testimonials, no comparisons that imply therapeutic superiority. He books; he doesn't advertise.
6. Steve never comments on chiropractic vs. other modalities
Comparisons between chiropractic and physio, osteo, massage, or medical care are clinical opinions. If a patient asks “should I see a chiro or a physio?” — Steve's answer is to book the assessment and let the chiropractor have that conversation in the room.
This is by design. AHPRA's Code of conduct for registered health practitioners and the Chiropractic Board of Australia's regulatory guidance make it clear that clinical communication is a practitioner activity. Steve qualifies and books. Your chiropractor diagnoses and treats. Always.
Systems our customers use — confirmed on your demo
Google Calendar booking is built in. Many Australian chiros run the practice management software below — we connect Steve to yours as part of setup and confirm how it works on your free demo:
| Platform | How it works with Steve | Use case |
|---|---|---|
| Cliniko | Common in chiro clinics — we'll confirm the connection on your demo | New-patient consult booking, recall and plan-top-up scheduling, presenting concern captured in patient-led language |
| Nookal | Common in allied health — we'll confirm the connection on your demo | Patient booking, recall workflow, multi-practitioner routing |
| Power Diary | Common in allied health — we'll confirm the connection on your demo | Booking, recall, plan-top-up scheduling for chiro and allied health |
| Front Desk (Smartsoft) | Connected at setup where possible, otherwise structured email + SMS | Booking handoff to your front desk with every detail captured on the call |
| HotDoc | Runs alongside Steve | Your online booking stays as is; Steve covers the phone channel |
| Google Calendar | Built in | Calendar booking for solo chiros or clinics not yet on a PMS |
| WorkCover / CTP / DVA claims | Structured email dispatch | Claim number, insurer, referring GP, treating chiropractor preference routed to your claims-handling practice manager |
| Multi-clinic groups | Per-location routing (Enterprise) | Suburb-based routing with head-office consolidated reporting |
Google Calendar is built in; for other systems we connect Steve as part of setup and confirm yours on the demo. Trusted across industries — Aussie AI Agency clients include Line Marking Australia and Dinar Exchange. The chiro build runs on the same platform with chiro-specific scripts and AHPRA-aware guardrails.
Pricing — straight-up
| Plan | What's included | Monthly |
|---|---|---|
| Starter | Steve answers calls 24/7, email + SMS dispatch, single clinic inbox, Google Calendar booking, voicemail-to-text, weekly call reports. 100 voice minutes + 50 SMS, then $0.49/min | $149 |
| Business | Everything in Starter + multi-practitioner routing, custom escalation rules, fortnightly script tuning. 250 voice minutes + 150 SMS, then $0.39/min | $299 |
| Growth | Everything in Business + connection to your booking system (scoped at setup), recall workflow, multi-language receptionist. 700 voice minutes + 400 SMS, then $0.29/min — high-volume clinics | $499 |
| Enterprise | Everything in Growth + multi-clinic routing, claims workflow automation (WorkCover/CTP/DVA), outbound recall and reactivation campaigns (the only plan with outbound calling), ISO 27001 framework documentation pack, dedicated account manager. 3,000 voice minutes + 1,000 SMS, then $0.19/min | from $1,299 |
All plans include: 24/7 answering, email + SMS workflow, AHPRA-aware configuration, custom voice/persona, Privacy Act 1988 (Cth) compliance, ISO 27001 framework-aligned security (encrypted in transit and at rest, NDB Scheme alignment), and go-live within 3 business days. Prices exclude GST.
No money-back guarantee — but a free 30-minute demo with Niel first, so you can check fit before you commit. Month-to-month on every plan, including Enterprise — cancel any time. See full pricing on the pricing page.
📞 Speak to a human (Niel): 0417 460 236 · ✉️ info@aussieaiagency.com.au
When Steve is not the right fit
We'd rather tell you upfront than waste your money. Steve is not for your chiro clinic if —
- You expect Steve to give clinical or treatment advice. He won't. That's an AHPRA boundary — and you wouldn't want him to anyway.
- You run a solo chiro on a $40-per-call insurance-driven model with under 30 calls a week. The maths is tight. Talk to us about Starter before committing, or stay with voicemail and a callback rhythm.
- You insist on a human voice for every front-of-house interaction. Steve is good — patients regularly don't realise — but if your brand is built on a specific human receptionist, that's a different conversation.
- You don't have a clear after-hours protocol and aren't prepared to define escalation rules. Steve needs your rules to work. If you can't tell us who to escalate to, when, and for what — we can't build him to perform.
- You're not willing to invest 60–90 minutes in the setup conversations and ongoing script tuning. Steve only sounds like your clinic if you tell us how your clinic sounds.
If any apply, save your money. If none apply, Steve can pay for himself quickly.
Related pages for chiropractors
- AI Receptionist for Medical Practices — the parent healthcare hub
- AI Receptionist for Podiatrists — sibling allied-health page
- AI Receptionist for Occupational Therapists
- AHPRA-Compliant AI Receptionist — the compliance framework explained
- Using Steve with Cliniko
- Pricing & plans
Related Services
Physiotherapy
CDM, WorkCover, NDIS referral pathways
Osteopaths
Musculoskeletal care, Health Fund rebates
Medical Practices
24/7 patient calls, recalls and after-hours triage
AHPRA Compliance
How AAA meets AHPRA regulatory requirements
Occupational Therapy
NDIS and workers comp call handling
Podiatry
AI receptionist for podiatry clinics
Common questions about AI receptionists for chiropractors
Quick Facts: AI Receptionist for Australian Chiropractors
- Best fit:
- Chiro clinics with 1+ practitioner, after-hours new-patient demand, and a steady flow of recall and plan-top-up bookings
- NOT a fit:
- Clinics expecting clinical advice, solo chiros under 30 calls/week on insurance-only models, brands built on a specific human receptionist
- New-patient capture:
- Books consult, captures private health fund, sends SMS confirmation + intake form link
- AHPRA boundaries:
- No clinical advice, no adjustment plans, no therapeutic claims, no Therapeutic Goods Advertising Code breaches
- Red-flag handling:
- No triage by Steve — flags for immediate practitioner callback or advises GP/000
- Regulator awareness:
- AHPRA, Chiropractic Board of Australia, TGA Advertising Code, OAIC (Privacy Act)
- Systems:
- Google Calendar built in; other practice systems connected at setup and confirmed on your demo; structured email for WorkCover/CTP/DVA
- Claims handled:
- WorkCover, CTP, DVA, EPC — captured and routed to your practice manager, never decided by Steve
- Pricing:
- Starter $149 / Business $299 / Growth $499 / Enterprise from $1,299 per month (ex GST) — book a free 30-minute demo with Niel
- Setup time:
- Live within 3 business days after your free demo with Niel
- Privacy & security:
- Encrypted in transit and at rest, Privacy Act 1988 (Cth) & Australian Privacy Principles, NDB aligned, ISO 27001 framework-aligned (certification on roadmap), we never sell caller data
- Author:
- Niel Bennet, Founder of Aussie AI Agency
Sources: AHPRA, Chiropractic Board of Australia, TGA Advertising Code, OAIC, Australian Chiropractors Association, Safe Work Australia, icare NSW, WorkSafe Victoria, Services Australia, Department of Veterans' Affairs, 2026.
Ready to get Steve answering your chiro phone?
Book a free 30-minute demo with Niel. After that we build it for you and you're live within 3 business days. Google Calendar is built in, and we connect your practice systems during onboarding. Month-to-month on every plan — cancel any time.
No obligation · We call you back within one business day
Live within 3 business days.
Speak to a human: 0417 460 236 · Email info@aussieaiagency.com.au
Sources & disclosures
Health practitioner regulation:
- AHPRA — Code of conduct for registered health practitioners
- Chiropractic Board of Australia
- TGA — Advertising therapeutic goods (Therapeutic Goods Advertising Code)
- Australian Chiropractors Association (ACA)
Workplace injury and claims:
- Safe Work Australia
- icare NSW — Workers compensation
- WorkSafe Victoria
- Services Australia — Medicare for health professionals (EPC)
- Department of Veterans' Affairs — Allied health providers
Privacy & consumer protection:
- Privacy Act 1988 — OAIC
- Australian Communications and Media Authority (ACMA)
- Australian Competition and Consumer Commission (ACCC)
Real customer references: Line Marking Australia and Dinar Exchange with permission. Joel's Newtown story is an illustrative composite based on common patterns across Australian chiropractic clinics. No individual chiropractor is depicted.
Composite disclosure: The two-chiro Newtown story — the 38-calls-per-week after-hours figure, the 12 new-patient enquiries, the 50% callback conversion, the $1,200+ weekly leak, the 17 recovered new-patient consults in month one, and the $4,500 additional-billings figure — are illustrative only, not results from an AAA client; they are modelled on typical patterns reported across Australian chiropractic clinics. The $145 new-patient consult fee and $75–$95 recall and plan-top-up fees are illustrative estimates. Individual clinic results vary by location, fee structure, practitioner mix and patient base. Steve does not provide clinical, treatment, or adjustment advice under any circumstance — he qualifies and books only.
Pricing, hours, and system details are accurate at publish date and may change with notice to existing customers. Steve does not provide chiropractic clinical advice, does not hold a chiropractic registration, and does not make therapeutic claims. Aussie AI Agency is not affiliated with AHPRA, the Chiropractic Board of Australia, the Australian Chiropractors Association, the TGA, Safe Work Australia, icare NSW, WorkSafe Victoria, Services Australia, the Department of Veterans' Affairs, the ACMA, the ACCC, or any other government or regulatory body referenced. References to these bodies are for informational and compliance-context purposes only.
Security & data handling: We handle caller data under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, aligned with the Notifiable Data Breaches (NDB) Scheme. Encrypted in transit and at rest; we never sell caller data. Some of our service providers (for example our AI, voice, telephony and hosting providers) may process data in the United States and other countries — our privacy policy lists them. ISO 27001 framework aligned (formal certification on roadmap).
Not legal, clinical or compliance advice. For specific compliance questions about chiropractic registration, AHPRA Code of Conduct application, Therapeutic Goods advertising, WorkCover/CTP/DVA/EPC claim handling, or scope of practice, consult AHPRA, the Chiropractic Board of Australia, the Australian Chiropractors Association, or specialist health-law counsel.
Conflict of interest disclosure: Aussie AI Agency sells AI receptionist services. We benefit financially when readers become customers.
Aussie AI Agency · 240 Plenty Road, Bundoora VIC 3083 · ABN 44 772 398 737 · info@aussieaiagency.com.au · 0417 460 236