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About Us

About Aussie AI Agency

We build practical AI that captures revenue for Australian businesses. No call unanswered. No lead left behind.

Our Story

Born from Frustration

Aussie AI Agency started because our founders saw the same problem everywhere they looked: Australian small businesses were losing thousands of dollars in revenue every month because they simply could not answer every phone call.

Mortgage brokers missing refinance enquiries while sitting in client meetings. Tradies losing jobs because they were on the tools and could not pick up. Accountants drowning in calls during tax season while trying to lodge returns. The story was always the same — great businesses, losing revenue to unanswered calls.

The alternatives were not great either. Hiring a full-time receptionist costs $50,000 or more per year and still only covers business hours. Answering services use generic scripts and often offshore agents. Voicemail? Most callers just hang up and ring the next business.

We knew AI voice technology had reached the point where it could do this job brilliantly — answer calls naturally, understand context, qualify leads, and book appointments — all at a fraction of the cost. But nothing on the market was built specifically for the Australian market. Everything was American, with American accents and American assumptions about how business works.

So we built it ourselves. An AI receptionist that sounds Australian, understands Australian business, stores data in Australia, and is priced for Australian small businesses. The result is a tool that pays for itself within the first week for most of our clients.

Our Values

What We Stand For

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Australian First

Built in Australia, for Australia. Our AI speaks with a natural Australian accent, understands local slang, and all data is stored on Australian servers. We are not a US product with a local wrapper — we are the real deal.

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Radically Helpful

We succeed when you succeed. Our team goes above and beyond to make sure your AI receptionist delivers real results — from onboarding to ongoing optimisation. If it is not working for you, it is not working for us.

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Trust & Transparency

No hidden fees, no lock-in contracts, no bait-and-switch pricing. We are upfront about what our AI can and cannot do. You own your data, you control your account, and you can cancel anytime.

Speed to Value

We know you are busy running a business. That is why we get your AI receptionist live in 24 to 48 hours, not weeks. Every feature we build is designed to save you time and capture revenue from day one.

Our Team

The People Behind the AI

A team of operators, engineers, and industry experts who understand what Australian businesses actually need.

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Alex Mitchell

Co-Founder & CEO

Former operations lead at a major Australian telco. Spent years watching small businesses lose revenue to missed calls and knew AI could fix it.

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Sophie Chen

Co-Founder & CTO

AI and voice technology specialist with a decade of experience building conversational systems. Passionate about making AI practical, not theoretical.

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James O'Brien

Head of Customer Success

Spent 8 years running a mortgage brokerage and understands first-hand the pain of missed calls. Now ensures every client gets maximum ROI from their AI receptionist.

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Priya Sharma

Head of AI Engineering

Voice AI researcher with a PhD from the University of Melbourne. Leads the team that makes our AI sound natural and handles complex conversations with ease.

Our Commitments

What You Can Count On

Our Commitment to Clients

  • 14-day free trial on every plan so you can verify results before paying
  • 30-day money-back guarantee if you are not satisfied after the trial
  • Transparent pricing with no hidden fees or surprise charges
  • Dedicated support from real humans who understand your industry
  • Continuous improvement based on your feedback and call data

Our Commitment to Australia

  • All data stored and processed on Australian servers
  • Full compliance with the Australian Privacy Act and APPs
  • Support for regional and remote businesses with the same level of service
  • Partnerships with Australian technology providers wherever possible
  • Contributing to the growth of the local AI industry and talent pool

Our Commitment to the Future

  • Investing in research to make AI voice technology more natural and capable
  • Building industry-specific solutions tailored to Australian markets
  • Making enterprise-grade AI accessible to small and medium businesses
  • Responsible AI practices with human oversight and transparency
  • Expanding our platform to cover more communication channels over time

Ready to Work With Us?

Start your 14-day free trial and see why 50+ Australian businesses trust Aussie AI Agency with their calls.