Renters and buyers browse listings at night and on weekends, and they’d rather type than ring. Below are the four conversations a real estate chatbot handles most, step by step, with where each one hands over to your team.
A real estate chatbot answers listing questions, registers people for inspections, takes appraisal requests and logs tenant maintenance requests on your agency’s website at any hour, then passes each to the right person with the details. It should never estimate a property’s value or rent, should show your emergency number for urgent repairs, and should not collect ID or bank details in the chat.
Prospective tenant asking about a listing
Hands over: Application questions and anything about approval go to the property manager.
Owner thinking of selling or leasing
Hands over: Always to an agent. The bot never estimates a value or a rent.
Buyer or renter
Hands over: Private inspection requests go to the listing agent.
Current tenant
Hands over: Urgent repairs: show the after-hours emergency number straight away. Everything goes to the property manager with the details.
A boutique agency in Newtown with four property managers found most of its website enquiries arrived after 7pm: renters asking about pets and inspection times, and tenants reporting leaks. With these four flows, the renters get answers and an inspection registration that night, and every maintenance request reaches the right property manager by morning with photos and access times already attached.
Illustrative composite based on common patterns, not a single client.
Phones are the other half: see the AI receptionist for real estate agents and for property managers. For the widget on your listing pages, use the chat widget preview, and for the build and prices, see our AI chatbot for websites.
Answer listing questions (rent, bond, inspection times, pets), register buyers and renters for inspections, take appraisal requests, and log maintenance requests with the details your team needs, at any hour, then pass each one to the right person.
It shouldn't. Values and rental estimates need an agent who knows the property and market. The bot takes the appraisal request and books the call.
It should recognise urgent repair types (burst pipes, gas leaks, dangerous electrics, broken locks), show your after-hours emergency contact straight away, and log the request. What counts as an urgent repair is set by each state's tenancy law.
Visitors can paste a listing link or address and the bot answers from the listing details you give it. We don't connect to portal or property-management software feeds by default; raise your software on the demo so we can confirm what's possible.
Agencies with over $3 million turnover, and many smaller ones that hold tenancy data, are covered by the Privacy Act. The bot should collect only what's needed, never ask for ID documents or bank details in the chat, and be listed in your privacy policy.
They catch different people. Many renters and buyers browse listings at night and would rather type than call. If you want phones covered too, our AI receptionist handles calls and includes a website chat run by the same agent.
We build and run a custom AI chatbot for your website: $299 one-off setup, then from $29.99 a month (AUD, ex GST), month-to-month. See how we build and price an AI chatbot for websites.