AI receptionist in Australia for small business: every call answered, 24/7

An AI voice receptionist is software that picks up your business phone and talks with the caller in a natural voice, the way a person on the front desk would. Ours works out what the caller wants, answers from what it knows about your business, books or takes a message, and sends you the details by SMS and email straight after the call.

Yes. Aussie AI Agency is an Australian business, founded by Niel Bennet. Your receptionist speaks with an Australian voice, you get an Australian phone number with call charges included, prices are in Australian dollars, and the people who set it up and look after it are here too.

Yes. It answers calls for businesses in every state and territory, from city clinics to regional tradies. We set it up around your opening hours and service area, so it tells callers what's true for your business rather than a script written for someone else.

Usually, yes, when calls go unanswered because you're on a job, with a client or shut for the day. It suits a business that gets a steady flow of bookings, quotes and simple questions. It's a poorer fit if nearly every caller needs your personal judgement from the first sentence. And honestly, if you only get five calls a week, you probably don't need one.

No. Plenty of AI receptionist software is do-it-yourself: you get a login and write the prompts. Ours is a managed service. We write the call flows, train it on your business, test it, take it live and keep tuning it, and you see every call in your portal.

No. An automated phone menu asks callers to press 1 or 2 and often ends in voicemail. An AI receptionist holds a normal conversation, understands what the caller says in their own words, and finishes the job: booking, message or transfer.

Starter $149 a month (100 minutes), Business $299 a month (250 minutes), Growth $499 a month (700 minutes), Enterprise from $1,299 a month (3,000 minutes). One-off setup $550 (normally $990) for a standard setup with no CRM integration, until 30 November 2026. It covers building your receptionist, training it on your business, connecting your number and calendar, and testing. CRM integrations are quoted separately. Your monthly plan covers ongoing tuning and improvements. All prices in AUD, excluding GST. Your Australian phone number and call charges are included. Every plan is month-to-month.

It answers, works out what the caller needs, answers questions from what we've trained it on about your business, takes their details, books appointments into your Google Calendar and transfers the call to a person when it should. You get a summary of every call, plus the transcript and recording.

Yes. It can follow up quotes, send reminders, reactivate past customers and ring staff to fill a shift. Outbound is available on every plan, paid from prepaid credit at $0.60 a minute with phone call charges included, and it doesn't use your plan minutes. You top up and upload your list in the portal.

Yes, when they follow the same rules as any business call. We set outbound up for calls to people who expect to hear from you: your own customers, leads who asked to be contacted, and your staff. The AI says it's an AI, says who it's calling for, and stops if someone asks not to be called. Telemarketing to the public has extra rules (such as the Do Not Call Register and calling hours), so check your obligations with your adviser before any cold-calling campaign.

Your calls never stop. Extra minutes are charged at your plan's rate ($0.85 on Starter, $0.65 on Business, $0.45 on Growth, $0.29 on Enterprise), and extra usage is capped at the gap to the next plan up, so a month never costs more than the plan you should have been on.

You're live within 3 business days of kicking off. We do the setup for you: call flows, training on your business, calendar connection and your number. Then we keep tuning it on your real calls.

It has a natural Australian voice and handles a normal conversation, but it never pretends to be a person. If a caller asks, it tells them it's an AI assistant.

Yes. We set the rules with you: which calls always come through, who they go to, and what happens if nobody picks up (usually it takes a message and sends you the details).

No. Every plan is month-to-month. Cancel any time and your service runs to the end of the current billing cycle.