Aussie Front Desk: Your Website and AI Receptionist Package, on One Bill
Last updated: 10 November 2026
A new website, an AI receptionist on your phone, AI chat on the site and a CRM that catches the lot. One setup, one monthly bill, one person to ring when something needs changing.
$0 up front then from $299/month over 24 months
Or month to month from $229/month plus a $1,990 setup that covers the website build. All prices in AUD, excluding GST. Your Australian phone number and call charges are included.
Free 30-minute demo with Niel · No obligation
Quick Answer
What is Aussie Front Desk? Aussie Front Desk is a website and AI receptionist package for Australian small businesses. We build and host your website, answer your phone 24/7 with an AI receptionist, add AI chat to the site and log every enquiry in an AI CRM. It's $0 up front from $299 a month over 24 months, or month to month from $229.
Three sizes, depending on how busy your phone gets
Call numbers are a rough guide, worked out at about 2.5 minutes a call. A plumber fielding quick “can you come today?” calls gets more out of the same minutes than a clinic with long booking calls.
| StarterSole traders and one or two person businesses | BusinessMost popularSmall teams who want every call, chat and form in one place | GrowthBusy teams with several staff and lots of enquiries | |
|---|---|---|---|
| Website | Up to 5 pages, built, hosted and updated by us | Up to 10 pages + quote or booking form, built, hosted and updated by us | Up to 15 pages + location and service pages, built, hosted and updated by us |
| AI receptionist | 100 minutes (about 40 calls) + 50 SMS a month | 250 minutes (about 100 calls) + 150 SMS a month | 700 minutes (about 280 calls) + 400 SMS a month |
| AI website chat | Up to 100 chats a month | Up to 250 chats a month | Up to 600 chats a month |
| AI CRM | Included | Included, unlimited users | Included, unlimited users |
| AI SMS agent (missed-call text back, two-way texts) | Not included | Not included | Included |
| Outbound calling | Optional, prepaid at $0.60 a minute | Optional, prepaid at $0.60 a minute | Optional, prepaid at $0.60 a minute |
| $0 up front, 24 months | $299/monthNothing up front | $449/monthNothing up front | $769/monthNothing up front |
| Month to month | $229/month+ $1,990 setup (website build) | $379/month+ $1,990 setup (website build) | $699/month+ $1,990 setup (website build) |
- Receptionist setup included on every tier
- CRM setup (normally $1,000) is waived in the package
- Receptionist and chat trained on the same facts about your business
- One onboarding, one bill, one person to ring
All prices in AUD, excluding GST. Your Australian phone number and call charges are included.
What you'd pay buying each piece on its own
Here's the same kit priced from our own price list, one product at a time. We've left out the extra CRM users and the waived CRM setup, so the saving below is the cautious version.
Starter
- AI website build$3,000
- Website hosting and maintenance (includes AI chat and a basic AI CRM)$99/mo
- AI receptionist Starter plan (one-off setup not counted)$149/mo
Separately: $3,000 one-off + $248/mo
Package, month to month: $1,990 + $229/mo
You save $1,010 up front and $19 every month
Business
- AI website build$3,000
- Website hosting and maintenance (includes AI chat and a basic AI CRM)$99/mo
- AI receptionist Business plan (one-off setup not counted)$299/mo
- Chat upgrade to 250 chats (Regular plan)$20/mo
Separately: $3,000 one-off + $418/mo
Package, month to month: $1,990 + $379/mo
You save $1,010 up front and $39 every month
Growth
- AI website build$3,000
- Website hosting and maintenance (includes AI chat and a basic AI CRM)$99/mo
- AI receptionist Growth plan (one-off setup not counted)$499/mo
- Chat upgrade to 600 chats (Busy plan)$70/mo
- AI SMS agent$299 + $99/mo
Separately: $3,299 one-off + $767/mo
Package, month to month: $1,990 + $699/mo
You save $1,309 up front and $68 every month
Separate prices: website build $3,000 + $99/mo hosting (which already includes entry-level AI chat and a basic AI CRM), the matching AI receptionist plan (not counting its one-off setup), the chat upgrade where the tier has more chats, and the AI SMS agent on Growth. All prices in AUD, excluding GST. Your Australian phone number and call charges are included.
We'll tell you straight which tier fits, or if you don't need one at all
Two ways to pay, and exactly what happens if you leave
$0 up front, 24 months
Nothing to pay on day one. A flat $299, $449 or $769 a month for 24 months, depending on the tier. Part of each payment covers the website build.
Leave early and you pay out the rest of the website build balance only. That's the difference between the 24-month price and the month-to-month price, for each month left. No exit fee, no penalty, and the receptionist, chat and CRM are never locked in.
Month to month
A one-off $1,990 setup that covers the website build, then $229, $379 or $699 a month. Cancel any time. The build is already paid for, so there's no balance owing when you go.
A worked example
You're on Business, $0 up front at $449 a month. After 12 months you sell the business and want out. There are 12 months left, and the build part of each payment is $70 ($449 less the $379 month-to-month price). So the payout is 12 x $70 = $840. That's the whole bill. Nothing else.
We put this in plain words on purpose. Under the Australian Consumer Law, unfair terms in standard form contracts with consumers and small businesses are banned and can attract penalties (ACCC: contracts and unfair contract terms). We'd rather you know the exit cost before you sign than find it in fine print.
From first chat to a phone that answers itself
- 1
A demo on your own business
A 30-minute call with Niel. We load a few of your real services into the receptionist and the chat, you ring it and type at it, and we work out which tier fits your call and enquiry volume.
- 2
We build the site and train both assistants
We write and design the website with you, then train the receptionist and the chat on the same facts: your services, prices you're happy to share, the suburbs you cover and who gets put through.
- 3
Go live
Your domain points at the new site, your calls divert to the receptionist and the CRM starts filling up. The receptionist side is usually live within 3 business days of having what we need.
- 4
We tune it on real calls
For up to 2 weeks we read the transcripts and chats and fix anything it got wrong. After that, you ask and we change it: new prices, holiday hours, a service you've dropped.
Who gets the most out of it
Tradies, clinics, studios and small offices whose website is tired and whose phone rings when nobody can grab it. If you're on the tools all day, or your front desk is one person who also does the books, this is built for you.
It also suits anyone sick of paying four different companies. One login for the CRM, one bill, and when you change your prices we update the website, the chat and the receptionist together.
Honestly, skip it if…
- You get a handful of calls a week and answer them all. A tidy AI website on its own will do.
- You love your current website. Take the AI receptionist and add the AI chatbot for your website instead.
- Your callers mostly speak a language other than English. The receptionist and chat are English only.
- You already run a CRM your team lives in. Look at the AI CRM page first and decide if you'd switch.
The fine print, without the fine print
- Receptionist setup included in the package setup
- CRM setup waived (it's $1,000 when the CRM is bought on its own)
- English only, on the phone and in the chat
- Books straight into Google Calendar
- Works alongside your other software: we send the details to you, and direct integration is quoted on request
- Keep your existing phone number and divert calls
- Australian business, based in Bundoora, Victoria
- Every enquiry lands in the CRM with a summary
Mel's Tuesday arvo in Werribee
Illustrative example based on common patterns
Mel runs a small physio and pilates studio in Werribee with two other physios. She was paying a web designer for a site she couldn't edit, a separate chat tool nobody had set up properly, and a spreadsheet of new patient enquiries her receptionist filled in between appointments.
The calls that hurt were at school pick-up time. The receptionist was flat out checking people in, the phone rang out, and a mum after a Saturday class just booked somewhere else.
On the Business tier, those calls get answered, the new-patient questions on the website get answered at 10pm, and every one of them sits in the CRM the next morning with a summary. Mel rings back the ones that need her, and her receptionist stops juggling sticky notes.
Aussie Front Desk questions
Want to compare everything we sell side by side? See the full pricing page.
Get every call, chat and form in one place
Tell us what you do, how busy the phone gets and what your current site looks like. We'll come back with the tier that fits: $0 up front from $299 a month, or month to month from $229. All ex GST.
Rather ring? 0417 460 236.