A CRM (customer relationship management system) is the list of every lead and customer and where each one is up to. An AI CRM adds the legwork: it summarises each enquiry, scores it, drafts the reply or follow-up, and reminds the right person before a lead goes cold.

How is a CRM with AI different from a normal CRM?

A normal CRM only knows what someone types into it. A CRM with AI reads the call, chat or email that came in, fills in the details and writes the next message for you to check. We agree with you what it may send by itself and what a person checks first.

Is this Australian CRM software?

We're an Australian business, based in Melbourne, and we set up and support the CRM ourselves. It's built around how Aussie small businesses actually take enquiries: phone first, then texts, web forms and email.

Is it a blank CRM I have to set up myself?

No. We set it up around how you follow up leads: your pipeline stages, lead sources, users and follow-up rules. Because it's custom built for each business, we start with a consult.

Where do the leads come from?

Calls, website chat, forms, email and SMS. If you use our AI receptionist, chatbot, email agent or SMS agent, those leads go straight in with the conversation attached.

Does it work with my calendar or other software?

Google Calendar is the one direct connection. If you use a different calendar, booking system or accounts package, the CRM works alongside it: we send the details to you, and a direct integration is quoted on request.

What happens to my leads' information?

We handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including APP 11 on keeping personal information secure. Our privacy policy at /legal/privacy explains how data is handled and which service providers process it.

Last updated: 10 November 2026

AI CRM software that chases your leads for you

Every enquiry from calls, website chat, forms, email and SMS lands in one place, with an AI summary and lead score. AI drafts the follow-ups and reminds you before a lead goes cold. We set it up for your business, so you don’t start with a blank login.

$99/monthUnlimited users+ $1,000 one-off setup, waived in an Aussie Front Desk bundle. 10 GB of file storage, then $10 per extra 10 GB. All prices in AUD, excluding GST. Your Australian phone number and call charges are included.

Fully managed by our team. We set it up, check its work every day and train it, so you don’t need any tech skills.

Get a free demo

Every CRM is custom built, so your demo is a consult about how your business follows up leads.

Quick Answer

An AI CRM keeps every enquiry from calls, website chat, forms, email and SMS in one list, then uses AI to summarise each lead, score it and draft the follow-up. Aussie AI Agency sets ours up around how your business works for $99 a month with unlimited users, plus a one-off $1,000 setup (AUD, ex GST).

CRM: straight answers

What is a CRM, and what does an AI CRM add?

A CRM (customer relationship management system) keeps every customer's details, enquiries and follow-ups in one place. An AI CRM, like Aussie AI Agency's, also writes summaries of calls and chats, scores leads and reminds you who to follow up, for $99 a month with unlimited users ex GST.

Our AI CRM is $99 a month with unlimited users and 10 GB of file storage, plus a one-off $1,000 setup (waived in an Aussie Front Desk bundle). Source: OAIC: Australian Privacy Principles (customer data)

If your leads live in your phone, inbox and a notebook, a CRM is the fix. The AI part saves the typing.

What should an AI CRM do for an Australian business?

The best CRM for an Australian small business is one the team will actually use: simple to update from a phone, connected to where enquiries arrive (calls, chat, email, SMS), and priced so the whole team can use it. Aussie AI Agency's AI CRM is built for that, logging every call and chat automatically so nobody has to type it in.

Customer records are personal information under the Privacy Act, so check where any CRM stores them. Source: OAIC: privacy guidance for small business

Figures and sources checked November 2026. We review them every quarter.

How it works

1
Book a consult
We go through where your enquiries come from, how you follow them up now, who on your team handles what, and where leads slip through.
2
We set it up for you
Your pipeline stages, lead sources, follow-up rules and users are set up to match how you work. You don't get a blank login and a help article.
3
You try it with your team
You and your team use it on real leads and tell us what to change before it becomes the place everything goes.
4
AI keeps leads moving
New enquiries arrive summarised and scored, follow-ups get drafted, and reminders make sure nobody is left waiting.

What it does

A CRM that does the chasing, set up the way your business already works.

Every enquiry in one place

Calls, website chat, forms, email and SMS all land in the same list, so you're not checking five inboxes to find a lead.

AI summary and lead score

Each enquiry comes with a short summary of what the person wants and a score, so you know who to call first.

Pipeline stages that match your business

New, quoted, booked, won, lost, or whatever stages you actually use. Leads move along as you work them.

AI-drafted replies and follow-ups

It drafts the reply or follow-up for each lead from what they asked and how you normally answer. You check it and send.

Reminders so no lead goes cold

If a lead hasn't been followed up, it reminds the right person. Bookings can sit alongside your Google Calendar.

Works with our AI agents

Leads from our AI receptionist, website chatbot, email agent and SMS agent go straight into it, with the full call, chat or message attached.

A CRM with AI, or just another list to update?

Here's the honest problem with most CRMs: they only work if someone types into them. On a busy Thursday, nobody does. The lead from Tuesday's phone call lives on a sticky note, and the quote never gets chased.

With AI in the CRM, the typing mostly disappears. A call through our AI receptionist arrives as a lead with the caller's name, number, suburb and what they want. A chat from your website arrives the same way. The AI writes the follow-up, and you read it and hit send.

CRM software in Australia, set up by people down the road

Plenty of CRM software sold in Australia is built for big US sales teams. You get a blank login, a help centre and a support queue in another time zone. We're a small Melbourne agency. We sit down with you, set the pipeline up the way you already work, and you can ring us when something needs changing.

Your leads are personal information, so we treat them that way. Under APP 11 (OAIC), a business holding personal information has to take reasonable steps to protect it from misuse, loss and unauthorised access, and get rid of what it no longer needs.

Still weighing up options? We've compared the usual picks in our guide to CRM for small business.

Leads going cold somewhere between the phone and the quote?

Tell us how enquiries reach you now and we'll sketch what your pipeline would look like on a free consult.

Book a free consult

Who it’s for

Any business where leads come in from more than one place and follow-ups get missed. It suits:

Tradies and service businesses
quote requests from calls, forms and texts in one list
Clinics and allied health
new-patient enquiries tracked from first contact to booking
Law firms and accountants
new-matter and new-client enquiries followed up on time
Real estate and property managers
appraisal, rental and buyer enquiries
Small teams sharing leads
everyone sees who's handling what
Businesses outgrowing a spreadsheet
a proper pipeline without a long setup project on your end

The Aussie AI Agency difference: fully managed by our team

AI only works when people are watching it. So we watch it, every day.

Set-and-forget AI tools don’t work. Left on its own, any AI agent will get things wrong, and nobody notices until a customer does. AI does the job properly only when real people monitor it, check its work and keep training it.

That’s what we do. Our team reviews your AI CRM’s follow-ups every day, fixes anything it got wrong and trains it to do better tomorrow. It’s not a DIY tool or a trial you have to set up and babysit: we manage all of it, so you can get on with running your business.

We set everything up
We build your AI CRM around your business and connect it for you. You don't need any technical knowledge, and there's nothing to install or configure.
Our team checks it every day
We check your CRM every day: new leads, the AI's follow-ups, and anything that's stuck or about to slip through.
We fix and train it daily
If a follow-up isn't working, we change it that day, so more of your leads turn into customers.
One person to call
Want something changed? Tell Niel and it's done for you. No tickets, no help articles, no doing it yourself.

AI CRM pricing

AI CRM

$99/mo

Unlimited users, contacts and normal AI use (fair use)

Set up for your business, not a blank login
Calls, chat, forms, email and SMS in one place
AI summary and lead score on every enquiry
Pipeline stages that match how you work
AI-drafted replies and follow-ups
Reminders so no lead goes cold
Works with our AI receptionist and chatbot
10 GB of file storage, then $10 per extra 10 GB

One-off $1,000 setup: we import your data, build your pipeline, connect your AI receptionist, chat, SMS and email, and train your team. The setup is waived when the CRM comes in an Aussie Front Desk bundle.

Get a free demo

All prices in AUD, excluding GST. Your Australian phone number and call charges are included. Compare every product on our pricing page.

Feeds from our other AI products

AI Voice Receptionist
Answers every call 24/7, books jobs and makes outbound calls.
From $149/mo
AI Website Chatbot
Live chat on your website that answers, qualifies and books.
From $29.99/mo
AI Email Agent
Replies to your emails in your voice, so your inbox runs itself.
From $99/mo
AI SMS Agent
Two-way text conversations with customers, answered instantly.
From $99/mo
AI Website
A new website with AI live chat and a CRM built in, maintained by us.
From $3,000 + $99/mo

See all prices on the pricing page.

AI CRM questions

Book a consult for your CRM

Every AI CRM is built for the business using it. Book a free demo and we’ll talk through how you follow up leads and what yours would look like. $99 a month with unlimited users, ex GST.

Get a free demo

Updated 7 November 2026 · Written and reviewed by Niel Bennet, founder of Aussie AI Agency.

Sources

AI CRM software that chases your leads for you

Quick Answer

CRM: straight answers

What is a CRM, and what does an AI CRM add?

What should an AI CRM do for an Australian business?

How it works

Book a consult

We set it up for you

You try it with your team

AI keeps leads moving

What it does

Every enquiry in one place

AI summary and lead score

Pipeline stages that match your business

AI-drafted replies and follow-ups

Reminders so no lead goes cold

Works with our AI agents

A CRM with AI, or just another list to update?

CRM software in Australia, set up by people down the road

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

AI CRM pricing

AI CRM

Feeds from our other AI products

AI CRM questions

Book a consult for your CRM

AI CRM software that chases your leads for you

Quick Answer

CRM: straight answers

What is a CRM, and what does an AI CRM add?

What should an AI CRM do for an Australian business?

How it works

Book a consult

We set it up for you

You try it with your team

AI keeps leads moving

What it does

Every enquiry in one place

AI summary and lead score

Pipeline stages that match your business

AI-drafted replies and follow-ups

Reminders so no lead goes cold

Works with our AI agents

A CRM with AI, or just another list to update?

CRM software in Australia, set up by people down the road

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

AI CRM pricing

AI CRM

Feeds from our other AI products

AI CRM questions

Book a consult for your CRM