An AI receptionist for Australian businesses. Never miss a call.

Yes. Keep your number and forward your calls to your AI receptionist, even from your mobile. Most businesses forward when they're busy or don't answer, so nothing changes for your customers.

Yes. We build it from your website and anything else you give us: services, prices, FAQs, staff and opening hours. It can also look things up live in your systems if we connect them.

It works with most CRMs. If yours has API access we connect it directly, and if not we can usually connect it through Zapier.

Yes. It answers in English and switches to your caller's language, from Mandarin, Arabic and Vietnamese to Hindi, Greek and Italian, then sends you the message in English.

Yes. Every call lands in your own dashboard, where you can mark it done, assign it to someone or add a note. Add as many staff as you like, there's no limit.

An AI voice receptionist is software that answers your business phone in natural conversation, 24/7. It greets callers in an Australian voice, captures their details and what they need, books appointments into your calendar, and sends you each call by email and SMS. Aussie AI Agency builds it for you from $149/month, live within 3 business days.

Aussie AI Agency has four plans with included voice minutes: Starter at $149/month, Business at $299/month, Growth at $499/month and Enterprise from $1,299/month (ex GST). Usage above the allowance is billed per minute and capped at the gap to the next plan. We set it up and tune it for you. Month-to-month, cancel any time, no lock-in contract. The first step is a free 30-minute demo.

It's a fully customised, done-for-you service. We set your AI agent up around your business — call scripting, FAQ training, connecting your calendar, phone number provisioning — and have you live within 3 business days of kicking off; you just forward your business line to the number we provide. Then we spend up to 2 weeks fine-tuning it on your real calls to make sure it does the job for you, and after that our team checks its calls and keeps training it every day. Start by booking a free 30-minute demo with Niel.

Our AI uses a natural Australian accent and conversational language that sounds remarkably human. Most callers don't realise. We can configure transparent disclosure if your industry regulator requires it (AHPRA, ASIC, Legal Services Commission, etc.).

The AI gracefully captures the caller's details and the specific question, then notifies you instantly. It can also warm-transfer urgent calls to a configured number. We keep tuning the FAQ training after go-live so the AI handles more questions over time.

Google Calendar is built in, so the AI can check availability and book appointments straight away. For other booking systems, practice management software and CRMs, it works alongside them: it sends your team the caller's details by SMS and email within seconds, plus the portal, and your team adds them. A direct integration is quoted on request.

Yes. All call data is encrypted in transit and at rest, and we handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We never sell caller data. Some of our service providers (AI, voice, telephony, hosting) may process data in the United States and other countries — our privacy policy at /legal/privacy names them.

Yes. With your calendar connected (Google Calendar is built in), the AI checks live availability, offers the caller real time slots, books the appointment under their name and sends a confirmation SMS. For other booking systems, it sends your team the details by SMS and email within seconds so they can add the booking, with a direct integration quoted on request.

A free 30-minute call with Niel. You hear the AI receptionist handle the kind of calls your business gets, we walk through how your phones work today, and we scope the build and the cost in writing. No obligation. There is no free trial — if you go ahead, we scope and build it for you, and plans are month-to-month with no lock-in.

A human virtual receptionist service usually charges per call or per minute, often with extra charges for after-hours cover. An AI receptionist is a monthly plan with included minutes, answers 24/7 including weekends, and never gets sick or takes holidays. For most SMEs doing 50+ calls/week, the maths heavily favours AI.

Many callers hang up on voicemail and ring the next business instead. An AI receptionist actually answers the call, has a real conversation, qualifies the lead, and books the appointment. The same caller who would have hung up on voicemail becomes a booked customer with AI.

Yes. We script the greeting, the qualifying questions, the FAQ responses, the booking flow, and the after-hours behaviour to match your business. Tell us what you want changed and we update it for you — tuning from your real calls is part of the service.

Aussie AI Agency is an Australian company based at 240 Plenty Road, Bundoora VIC 3083. Our founder Niel Bennet is a Deakin University marketing graduate with 10+ years running digital marketing and web businesses for Australian SMEs. We serve businesses across Australia — every state, every territory.