What is an AI email assistant?

It's software that reads the emails coming into your business inbox, works out what each one is, and writes a proper reply from what we've taught it about your business. Ours sends the simple ones you've approved and saves anything touchy as a draft for you.

How much does an AI email assistant cost?

Ours is from $99 a month plus a one-off $299 setup. All prices are AUD, ex GST. We confirm the email volume your plan covers on the demo, based on how much email you get.

How is an AI auto reply email different from an out-of-office?

An out-of-office sends the same canned message to everyone. An AI auto reply email reads the question and answers it: the price of a service, whether you cover their suburb, how to book. If it can't answer properly, it drafts a reply for you instead of guessing.

Will it send automated email responses without me checking?

Only the kinds you've agreed it can send on its own, like simple questions with a set answer. Complaints, refunds and anything unclear are saved as drafts for you to approve. You check its drafts before it sends a single email.

What email automation does it do for a small business?

It sorts and labels every incoming email, replies to the routine ones, drafts the tricky ones, flags new leads and sends follow-ups you've approved the wording of when an enquiry goes quiet. Leads can go straight into our AI CRM.

Which email accounts does it work with?

Gmail and Outlook. If you use something else, ask us on the demo and we'll tell you whether we can connect to it. It writes in English only.

Do automated follow-up emails have to follow the Spam Act?

If an email promotes your business, the ACMA treats it as a commercial message: you need consent, it must identify your business, and it needs a working unsubscribe. We set up follow-ups with that in mind. Plain replies to a customer's own question are a different thing.

What happens to my emails and my customers' information?

We handle it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our privacy policy at /legal/privacy explains how data is handled and which service providers process it.

Last updated: 10 November 2026

AI email assistant that answers your inbox in your voice

It reads your incoming emails, replies to the simple ones the way you would, and drafts anything sensitive for you to approve instead of sending it. Built around your services, prices and policies. You decide what it may send on its own.

$99/month$299 one-off setupAll prices in AUD, excluding GST. Your Australian phone number and call charges are included. Email volume confirmed on your demo.

Fully managed by our team. We set it up, check its work every day and train it, so you don’t need any tech skills.

Get a free demo

Quick Answer

An AI email assistant reads every email that lands in your Gmail or Outlook inbox and answers the routine ones in your own voice. Ours sends only the replies you've approved and saves complaints, refunds and anything unclear as drafts for you. It costs from $99 a month plus a one-off $299 setup (AUD, ex GST).

AI email assistant: straight answers

What does an AI email assistant do for a business?

An AI email assistant reads a business's incoming emails, replies to simple ones in the business's own voice, and drafts anything sensitive for a person to approve. Aussie AI Agency's AI email assistant also sorts and labels the inbox, from $99 a month plus $299 setup ex GST.

Businesses covered by the Privacy Act must handle personal information in emails under the 13 Australian Privacy Principles. Source: OAIC: Australian Privacy Principles

Start with drafts-for-approval on everything, then let it send the simple replies once you trust its answers.

Is it safe to let AI reply to my business emails?

Letting AI reply to business emails is safe when it only sends approved types of replies, drafts everything else for a person, and the provider protects the inbox data. With Aussie AI Agency's email assistant, complaints, refunds, disputes and anything risky always wait as drafts for your approval.

Eligible data breaches involving personal information must be reported under the Notifiable Data Breaches scheme. Source: OAIC: Notifiable Data Breaches scheme

Figures and sources checked November 2026. We review them every quarter.

How it works

1
Tell us how you handle email
On a demo call we go through the emails you get most, how you answer them, your services, prices and policies, and which emails you always want to see yourself.
2
We build your agent
We set it up on your Gmail or Outlook inbox, write its knowledge from your business, and agree with you exactly what it may send on its own and what it must draft for you instead.
3
You check its drafts first
Before it sends anything, you review how it would answer real emails and tell us what to change. It only starts sending once you're happy with it.
4
Your inbox keeps moving
Simple emails get answered, sensitive ones wait as drafts for your approval, and everything is sorted and labelled so you can see what needs you.

What it does

You set the rules. It sends what you’ve said it can send, and drafts the rest.

Reads every incoming email

It works out what each email is: a new enquiry, a question about a booking, a quote request, an invoice, a complaint or spam.

Replies to simple emails in your voice

Opening hours, service areas, prices you publish, how to book: it answers from what you've told us, written the way you write.

Drafts anything sensitive for you to approve

Complaints, refunds, disputes, anything risky or anything it isn't sure about is saved as a draft, not sent. You approve, edit or bin it.

Sorts and labels your inbox

Emails are labelled by type and priority, so leads, customer questions and admin don't get lost in one long list.

Follows up leads

When an enquiry goes quiet, it can send a follow-up you've approved the wording of, so warm leads aren't left waiting.

Hands over to a person

When an email needs you or your team, it flags it and tells the sender a person will be in touch, instead of guessing.

Automated email responses that answer the question

Most people's idea of an auto reply email is the out-of-office: "Thanks for your email, we'll be in touch." It goes to everyone, says nothing, and the customer still has to wait.

Ours reads the email first. Someone asks at 10pm whether you service Frankston and what a gutter clean costs? They get your service area and your published price, written the way you write, plus a link to book. A cranky email about a late invoice? That one doesn't get an automatic reply at all. It sits in your drafts with a suggested answer, waiting for you.

Feature	Out-of-office	AI email assistant
Reads the email	No	Yes
Answers the actual question	No, same message for all	Yes, from your prices and policies
Holds back sensitive emails	No	Yes, drafts them for you

Email automation for small business, without the bulk-mail stuff

Email automation usually means newsletters and drip campaigns. That's not this. This is the boring daily inbox work: sorting, labelling, answering "are you open on the long weekend?" for the fifth time, and nudging the quote you sent last Tuesday.

New enquiries can drop straight into our AI CRM so nobody has to copy details across. If customers also text you, the AI SMS agent gives them the same answers by text.

One rule we stick to: a follow-up that promotes your business is a commercial message. The ACMA's spam guidance says you need consent, must identify yourself as the sender and must make it easy to unsubscribe. We set your follow-ups up that way from day one.

Want to see it answer your own emails?

Bring three or four of the emails you get every week to a free demo and we'll show you the replies it would write.

Book a free demo

Who it’s for

Any business that gets more email than it can answer quickly. It suits:

Tradies and service businesses
quote requests and job questions while you're on the tools
Clinics and allied health
appointment and general questions (never clinical advice)
Law firms and accountants
new-matter enquiries and admin, with anything sensitive drafted for review
Real estate and property managers
rental, inspection and maintenance emails
Online shops
order, delivery and returns questions
Any business with a busy shared inbox
the same questions, answered the same way every time

For medical, legal and financial businesses, it sticks to general information about your business and admin. It doesn’t give clinical, legal or financial advice.

Most of your enquiries come by phone, not email? That's a job for our AI receptionist, which answers calls 24/7.

The Aussie AI Agency difference: fully managed by our team

AI only works when people are watching it. So we watch it, every day.

Set-and-forget AI tools don’t work. Left on its own, any AI agent will get things wrong, and nobody notices until a customer does. AI does the job properly only when real people monitor it, check its work and keep training it.

That’s what we do. Our team reviews your AI email agent’s emails every day, fixes anything it got wrong and trains it to do better tomorrow. It’s not a DIY tool or a trial you have to set up and babysit: we manage all of it, so you can get on with running your business.

We set everything up
We build your AI email agent around your business and connect it for you. You don't need any technical knowledge, and there's nothing to install or configure.
Our team checks it every day
We review the emails your AI agent sends every day: what came in, what it replied and what it passed to you.
We fix and train it daily
If a reply wasn't right, we fix it that day, so it sounds more like you and handles more on its own over time.
One person to call
Want something changed? Tell Niel and it's done for you. No tickets, no help articles, no doing it yourself.

AI email assistant pricing

AI Email Agent

$99/mo

+ $299 one-off setup

Set up on your Gmail or Outlook inbox
Built around your services, prices and policies
Simple replies sent in your voice
Sensitive or risky emails drafted for your approval
Sorting, labelling and lead follow-ups
You set what it may send on its own

Get a free demo

All prices in AUD, excluding GST. Your Australian phone number and call charges are included. The email volume your plan covers is confirmed on the demo. Compare every product on our pricing page.

Works with our other AI products

AI Voice Receptionist
Answers every call 24/7, books jobs and makes outbound calls.
From $149/mo
AI Website Chatbot
Live chat on your website that answers, qualifies and books.
From $29.99/mo
AI SMS Agent
Two-way text conversations with customers, answered instantly.
From $99/mo
AI Website
A new website with AI live chat and a CRM built in, maintained by us.
From $3,000 + $99/mo
AI CRM
A CRM built around how you follow up leads, with AI doing the chasing.
From $99/mo

See all prices on the pricing page.

AI email assistant questions

See how it would answer your emails

Book a free demo and we’ll show you how an email agent for your business would handle your most common emails. From $99 a month plus $299 setup, ex GST.

Get a free demo

Updated 7 November 2026 · Written and reviewed by Niel Bennet, founder of Aussie AI Agency.

Sources

AI email assistant that answers your inbox in your voice

Quick Answer

AI email assistant: straight answers

What does an AI email assistant do for a business?

Is it safe to let AI reply to my business emails?

How it works

Tell us how you handle email

We build your agent

You check its drafts first

Your inbox keeps moving

What it does

Reads every incoming email

Replies to simple emails in your voice

Drafts anything sensitive for you to approve

Sorts and labels your inbox

Follows up leads

Hands over to a person

Automated email responses that answer the question

Email automation for small business, without the bulk-mail stuff

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

AI email assistant pricing

AI Email Agent

Works with our other AI products

AI email assistant questions

See how it would answer your emails

AI email assistant that answers your inbox in your voice

Quick Answer

AI email assistant: straight answers

What does an AI email assistant do for a business?

Is it safe to let AI reply to my business emails?

How it works

Tell us how you handle email

We build your agent

You check its drafts first

Your inbox keeps moving

What it does

Reads every incoming email

Replies to simple emails in your voice

Drafts anything sensitive for you to approve

Sorts and labels your inbox

Follows up leads

Hands over to a person

Automated email responses that answer the question

Email automation for small business, without the bulk-mail stuff

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

AI email assistant pricing

AI Email Agent

Works with our other AI products

AI email assistant questions

See how it would answer your emails