Question 1

What happens if I exceed my included minutes?

Accepted Answer

If you go over your plan's included minutes, additional minutes are billed at $0.50 per minute. You'll receive an alert at 80% and 100% usage so there are no surprises. You can also upgrade your plan at any time to get more included minutes.

Question 2

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately and you'll be charged a prorated amount for the remainder of the billing cycle. Downgrades take effect at the start of your next billing cycle.

Question 3

What integrations are included?

Accepted Answer

The Essential plan includes Google Calendar and Calendly sync. The Complete plan adds CRM integration (HubSpot, Salesforce, Zoho) and the AI website chatbot. The Enterprise plan includes our full integration suite with custom API access for any system.

Question 4

Is there a setup fee?

Accepted Answer

No, there is no setup fee on any plan. We handle the full configuration of your AI receptionist, including call scripting, FAQ training, integration setup, and voice customisation — all included in your monthly plan price.

Question 5

What is your refund policy?

Accepted Answer

We offer a 14-day free trial so you can test the service risk-free. If you cancel within the trial period, you won't be charged. After the trial, we offer a 30-day money-back guarantee if you're not satisfied with the service.

Question 6

Do you offer annual discounts?

Accepted Answer

Yes, annual billing gives you 2 months free compared to monthly billing. That's a 17% discount. Contact us to switch to annual billing at any time and the discount will be applied from your next billing cycle.

Question 7

How is my data kept secure?

Accepted Answer

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We host on Australian servers to comply with local data sovereignty requirements. We are SOC 2 compliant and adhere to the Australian Privacy Act. Call recordings and transcripts are stored securely and accessible only by authorised account holders.

Feature	AI Receptionist	Human Receptionist	Voicemail	Answering Service
Monthly cost	From $297	$4,500–$6,000	Free	$500–$1,500
Availability	24/7/365	Business hours only	24/7 (no live answer)	Business hours + limited after-hours
Response time	Instant (< 2 rings)	Usually < 5 rings	No live response	30–60 seconds hold
Lead qualification	Automated with custom criteria	Manual, inconsistent	None	Basic scripted only
Calendar booking	Automatic, real-time	Manual	None	Limited
CRM integration	Automatic sync	Manual entry	None	Basic (email only)
Call capacity	Unlimited concurrent	1 call at a time	Unlimited	Depends on staffing
Industry knowledge	Trained on your industry	Requires training	None	Generic scripts
Sick days / leave	Never	10–20 days per year	N/A	Staff rotation needed
Setup time	24–48 hours	2–4 weeks hiring + training	Instant	1–2 weeks
Scalability	Instant, no extra cost	Hire more staff	N/A	Higher tiers needed
Australian accent	Yes, natural	If hired locally	N/A	Often offshore

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