What is business text messaging with AI?

It's a business mobile number that texts customers back by itself. When someone texts, the AI reads the message and replies from what we've taught it about your business: prices, hours, service area, how to book. Anything it shouldn't handle goes to you.

How much does the AI SMS agent cost?

From $99 a month plus a one-off $299 setup. Your plan includes an SMS allowance that we confirm on the demo, and messages beyond it are $0.10 each. All prices are AUD, ex GST.

Is it 2 way SMS, or bulk SMS?

Two-way. Customers text it and it replies, asks questions and keeps the conversation going. It isn't a bulk SMS or SMS marketing tool for blasting a list.

Can it send automated text messages like appointment reminders?

Yes. It can send SMS appointment reminders, ask customers to confirm, text your booking link and tell you who has and hasn't replied. Google Calendar is the one direct connection; with any other booking system it works alongside it, and a direct integration is quoted on request.

What number does it text from?

An Australian number that we set up for you as part of the setup. It texts in English only.

Do I need consent to send automated business SMS in Australia?

For marketing texts, yes. Under the Spam Act 2003, the ACMA says commercial messages need the person's consent, must identify your business and must include an easy way to unsubscribe that's honoured within 5 working days. Replies to a customer who texted you first are a conversation, not marketing.

What if a customer replies STOP?

The agent stops texting them. They can reply STOP at any time, and they won't get further texts from that number.

What happens when it can't answer?

It doesn't guess. It tells the customer a person will follow up and passes the whole thread to you or your team.

Last updated: 10 November 2026

Business text messaging, answered by AI straight away

Two-way text conversations from an Australian number. It answers customer texts, sends booking links and reminders, follows up missed calls, confirms appointments and hands over to a person when it should.

$99/month$299 one-off setupAll prices in AUD, excluding GST. Your Australian phone number and call charges are included. SMS beyond your allowance $0.10 each.

Fully managed by our team. We set it up, check its work every day and train it, so you don’t need any tech skills.

Get a free demo

Text messages

Example of a thread we’d set up for an electrician

AI agent: Hi, it's the AI assistant for this electrical business. Sorry we missed your call. What can we help with?
Customer: Need a quote for 4 downlights in Brunswick
AI agent: Brunswick is in our area. You can pick a time for a quote here: [booking link]. Or reply with a good time and we'll call you.
Customer: Tomorrow arvo works
AI agent: Thanks, I've passed that on. Someone from the team will call you to confirm a time.

Quick Answer

Business text messaging with AI means customers text your Australian number and get a real answer straight away, day or night. Our AI SMS agent replies from your prices and hours, sends booking links and appointment reminders, and passes anything tricky to you. It costs from $99 a month plus $299 setup (AUD, ex GST).

AI SMS: straight answers

Can an AI text back customers whose calls you missed?

Missed call text back sends an automatic SMS to anyone whose call your business didn't answer, so they get a reply instead of silence. Aussie AI Agency's AI SMS agent goes further: it carries on the text conversation, answers questions and sends a booking link, from $99 a month plus $299 setup ex GST.

Replying fast matters: lead contact rates dropped sharply after the first hour in a Harvard Business Review study. Source: Harvard Business Review: The Short Life of Online Sales Leads

A text-back works best as a safety net. If the caller wanted to talk, the reply should offer a callback, not just a link.

Text-back vs callback vs answering live

Is it legal to send automated business text messages in Australia?

Automated business text messages are legal in Australia when they follow the Spam Act 2003: the person has consented, the message identifies your business, and marketing messages include a working way to unsubscribe. Replies to a customer's own enquiry are generally fine; promotional blasts need consent. Aussie AI Agency's SMS agent includes opt-out handling.

The Spam Act sets three rules for commercial messages: consent, identification, and an unsubscribe option. Source: ACMA: avoid sending spam

This is general information, not legal advice. ACMA's guidance explains consent and what counts as a commercial message.

Figures and sources checked November 2026. We review them every quarter.

How it works

1
Tell us what your customers text about
On a demo call we go through the questions people text you, your services, prices and booking process, and which messages should always go to a person.
2
We build your agent
We set it up on an Australian number, write its answers from your business, and set when it sends booking links, reminders and missed-call follow-ups.
3
You try it first
You text it, see how it replies and tell us what to change. It only goes live with your customers once you're happy with it.
4
Customers get answers by text
It replies straight away, keeps the conversation going and hands anything that needs you over to a person, with the full thread attached.

What it does

Built around your services, prices and booking process, so it answers the way your business would.

Answers customer texts instantly

Two-way conversations, not one-way blasts. It answers questions about your services, prices, hours and service area from what you've told us.

Sends booking links and reminders

It can text your booking link when someone wants to book, and send appointment reminders so fewer people forget.

Follows up missed calls by text

If you can't pick up, it can text the caller to find out what they need, so the enquiry doesn't go to the next business on the list.

Confirms appointments

It asks customers to confirm, and tells you who has and who hasn't. It can work with Google Calendar.

Escalates to a person

Complaints, urgent jobs or anything it isn't sure about get passed to you or your team instead of a guessed answer.

Customers can reply STOP

Every customer can opt out by replying STOP, and the agent stops texting them.

2 way SMS, not a bulk SMS blaster

Most business SMS tools are built for sending one message to a thousand people. That's fine for a sale, but it's no help when Sharon texts at 7:15pm asking if you can fit her in before the long weekend. She wants an answer, not a promo code.

Ours holds the conversation. It asks what she needs, gives her your next free slot or booking link, and if she says "the tap's pouring everywhere", it flags it as urgent and gets the job to you.

SMS appointment reminders and other automated text messages

The automated texts that actually earn their keep are the dull ones: a reminder the day before, a "reply Y to confirm", a heads-up that the tech is 20 minutes away. The agent sends those for you, and if someone replies "can we make it Thursday?", it deals with that too or hands it over.

Missing calls while you're on the tools? Our page on missed call text back explains how the agent texts those callers back. If you'd rather every call was answered live, that's our AI receptionist.

Consent and unsubscribe: what the Spam Act asks of you

If a text promotes your business, it's a commercial electronic message under the Spam Act 2003. The ACMA's guide to avoid sending spam sets out three things every one needs:

consent from the person you're texting, either express or inferred
your business name and contact details, so they know who sent it
an easy way to unsubscribe, honoured within 5 working days

We build that in. Customers can reply STOP at any time and the agent stops, and we'll talk you through consent on the demo. We're not lawyers, so for anything unusual, check with yours.

Text it like a customer would

On a free demo we set up a test number with your prices and hours, and you can text it from your own mobile.

Book a free demo

Who it’s for

Any business that misses calls, chases confirmations or has customers who’d rather text. It suits:

Tradies
missed-call follow-ups and job confirmations while you're on the tools
Clinics and allied health
appointment reminders and confirmations (never clinical advice)
Salons, barbers and studios
bookings, reminders and rebooking
Real estate and property managers
inspection times and maintenance updates
Mobile and on-site services
arrival times and appointment confirmations
Any business whose customers prefer to text
quick answers without a phone call

The Aussie AI Agency difference: fully managed by our team

AI only works when people are watching it. So we watch it, every day.

Set-and-forget AI tools don’t work. Left on its own, any AI agent will get things wrong, and nobody notices until a customer does. AI does the job properly only when real people monitor it, check its work and keep training it.

That’s what we do. Our team reviews your AI SMS agent’s texts every day, fixes anything it got wrong and trains it to do better tomorrow. It’s not a DIY tool or a trial you have to set up and babysit: we manage all of it, so you can get on with running your business.

We set everything up
We build your AI SMS agent around your business and connect it for you. You don't need any technical knowledge, and there's nothing to install or configure.
Our team checks it every day
We read your AI SMS agent's text conversations every day: what customers asked, what it replied and what it handed to you.
We fix and train it daily
Anything it didn't get right, we fix that day: new answers, better follow-ups, the right person for each message.
One person to call
Want something changed? Tell Niel and it's done for you. No tickets, no help articles, no doing it yourself.

Business SMS pricing

AI SMS Agent

$99/mo

+ $299 one-off setup

Australian number set up for you
Two-way texts answered instantly
Booking links, reminders and confirmations
Missed-call follow-up by text
Escalation to a person
STOP opt-out for every customer
SMS allowance confirmed on the demo, then $0.10 per SMS

Get a free demo

All prices in AUD, excluding GST. Your Australian phone number and call charges are included. Compare every product on our pricing page.

Works with our other AI products

AI Voice Receptionist
Answers every call 24/7, books jobs and makes outbound calls.
From $149/mo
AI Website Chatbot
Live chat on your website that answers, qualifies and books.
From $29.99/mo
AI Email Agent
Replies to your emails in your voice, so your inbox runs itself.
From $99/mo
AI Website
A new website with AI live chat and a CRM built in, maintained by us.
From $3,000 + $99/mo
AI CRM
A CRM built around how you follow up leads, with AI doing the chasing.
From $99/mo

See all prices on the pricing page.

Business text messaging questions

See how it would text your customers

Book a free demo and we’ll show you how an SMS agent for your business would handle your most common texts. From $99 a month plus $299 setup, ex GST.

Get a free demo

Updated 7 November 2026 · Written and reviewed by Niel Bennet, founder of Aussie AI Agency.

Sources

Business text messaging, answered by AI straight away

Quick Answer

AI SMS: straight answers

Can an AI text back customers whose calls you missed?

Is it legal to send automated business text messages in Australia?

How it works

Tell us what your customers text about

We build your agent

You try it first

Customers get answers by text

What it does

Answers customer texts instantly

Sends booking links and reminders

Follows up missed calls by text

Confirms appointments

Escalates to a person

Customers can reply STOP

2 way SMS, not a bulk SMS blaster

SMS appointment reminders and other automated text messages

Consent and unsubscribe: what the Spam Act asks of you

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

Business SMS pricing

AI SMS Agent

Works with our other AI products

Business text messaging questions

See how it would text your customers

Business text messaging, answered by AI straight away

Quick Answer

AI SMS: straight answers

Can an AI text back customers whose calls you missed?

Is it legal to send automated business text messages in Australia?

How it works

Tell us what your customers text about

We build your agent

You try it first

Customers get answers by text

What it does

Answers customer texts instantly

Sends booking links and reminders

Follows up missed calls by text

Confirms appointments

Escalates to a person

Customers can reply STOP

2 way SMS, not a bulk SMS blaster

SMS appointment reminders and other automated text messages

Consent and unsubscribe: what the Spam Act asks of you

Who it’s for

AI only works when people are watching it. So we watch it, every day.

We set everything up

Our team checks it every day

We fix and train it daily

One person to call

Business SMS pricing

AI SMS Agent

Works with our other AI products

Business text messaging questions

See how it would text your customers