An AI agent is only as good as what it knows and who's watching it. We build agents around your business, set them up to work alongside your systems, and our team keeps checking and training them after they go live.
Aussie AI Agency builds custom AI agents for Australian businesses: a voice agent for your phone, a chat agent for your website, an SMS agent and an email agent. Each is built on your knowledge and rules, booking into Google Calendar and working alongside tools such as Cliniko, and checked by our team every day. Voice agents start at $149/mo ex GST.
Each agent does one channel well, and they share what they learn about your business.
Answers your phone 24/7 in an Australian voice, books, takes messages, transfers calls, and makes outbound calls such as reminders and quote follow-ups.
AI voice receptionistAnswers website visitors from your services, prices and FAQs, collects their details and sends you the lead with the full chat.
AI website chatbotHolds two-way text conversations on an Australian number, sends booking links and reminders, and follows up missed calls.
AI SMS agentReplies to simple emails in your voice and drafts the sensitive ones for you to approve before they go.
AI email agentCustom doesn't mean expensive code. It means the agent knows four things about your business that a template doesn't.
We gather these with you before launch, then keep adding to them from real conversations. That's why we don't sell a sign-up-and-go login. See how setup works.
A useful agent finishes the job: the booking is in the calendar, the lead is in the CRM, the customer has a confirmation text. Our agents book appointments, send texts, transfer urgent calls by your rules and make outbound calls such as reminders and quote follow-ups. If you want an agent that calls new leads back within minutes, read speed to lead. For the bigger picture, see our AI automation agency page.
Most AI projects fail after launch, when nobody is watching what the AI says. We stay on it. That's the difference between buying software and having a team.
Niel and the team learn how your business actually runs: what customers ask, who handles what, which systems you use. Then we build the AI around that. You're not handed a login and a template.
Our team reads its calls, chats and messages and trains it every day. Wrong answer, awkward handover, new question? We fix it, usually before you notice.
Something to change? Tell us in plain English by phone, email or text and we make the change. No dashboards to learn, no prompt writing.
Complaints, judgement calls and anything sensitive go to your people with the details already written down. The AI never pretends to be human and never gives medical, legal or financial advice.
Fogarty Oliver and Rothschild, a Melbourne family law and conveyancing practice, has had an AI receptionist built and managed by us since 28 May 2026. To 28 September 2026 it answered 95 calls, 28 (29%) of them outside 9–5 on weekdays, and captured 44 callers' details, all sent to the principal by email and SMS. See our case studies.
An AI agent is software that holds a conversation and takes action on its own: answering a customer, booking an appointment, sending a text or logging a lead. Aussie AI Agency builds AI agents for phone, website chat, SMS and email for Australian businesses, and our team checks them every day.
A custom AI agent is built around one business's knowledge, rules and systems instead of a generic template. Aussie AI Agency builds each agent from how your business actually works: what customers ask, who handles what and which calendar or software it needs to use.
Often, yes. Aussie AI Agency's agents book into Google Calendar and Cliniko and log enquiries in our AI CRM. Other systems depend on whether they let outside software connect; we check yours on the first call before promising anything.
Aussie AI Agency's agents never claim to be human. The chat agent says it's an AI assistant, and the voice agent says so if asked and can say it at the start of every call.
Aussie AI Agency's AI voice agent starts at $149 a month ex GST, month-to-month. Chat, SMS and email agents are priced on our pricing page. Custom work beyond our standard agents is quoted on a free 30-minute call.
AI agents shouldn't own complaints, refunds, exceptions or anything needing professional advice. They also need good information to work from. Aussie AI Agency sets each agent to hand those conversations to your staff with the details already captured.
Book a free 30-minute call with Niel. Tell him where time and customers are slipping through, and he'll tell you straight what AI can fix, what it can't, and what it would cost. Or ring our AI now and judge it yourself.