Last updated: 5 October 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and Aussie AI Agency Pty Ltd (ABN 44 772 398 737) ("Aussie AI", "we", "our", or "us"), governing your access to and use of our AI receptionist services, website, dashboard, and related products (collectively, the "Services").
By creating an account, subscribing to a plan, or using our Services in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Services.
Aussie AI provides an AI-powered virtual receptionist service that answers telephone calls on behalf of your business. The Services include but are not limited to:
We reserve the right to modify, enhance, or discontinue any features of the Services with reasonable notice.
To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must be at least 18 years of age and have the legal authority to bind your business to these Terms. You must notify us immediately of any unauthorised use of your account.
Our Services are offered on a subscription basis with plans as described on our pricing page. Prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
We offer prospective customers a free, no-obligation 30-minute demo call before they subscribe. We do not offer a free trial period; use of the Services requires a paid plan.
Subscriptions are billed monthly or annually, depending on the plan selected. Charges are processed at the beginning of each billing cycle. All fees are non-refundable except as described in Section 5.
When you reach 80% of the minutes or SMS included in your plan, we email you so you can buy a top-up block or upgrade. Top-ups are priced at your plan's published per-minute and per-SMS rates and apply to the current billing cycle only. If you reach your limit without buying a top-up or upgrading, you authorise us to add one top-up block automatically and charge it to the payment method on file, and we will email you a receipt each time. Top-ups in a billing cycle will never total more than the price difference to the next plan; once that limit is reached, no further usage charges apply for that cycle. If an automatic charge is declined, the Services continue and we will ask you to update your payment details.
You may upgrade your plan at any time; the change takes effect immediately and charges are prorated. Downgrades take effect at the start of your next billing cycle.
You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle, and you will retain access to the Services until that date.
We offer a free demo call before you subscribe so you can verify fit before paying. We do not provide a money-back guarantee — use the demo to confirm the service meets your needs. Billing is month-to-month on every plan, including Enterprise; you may cancel at any time and your access continues until the end of the current billing cycle.
You agree not to use the Services to:
We reserve the right to suspend or terminate accounts that violate these terms.
All intellectual property in the Services, including software, algorithms, models, designs, trademarks, and documentation, is owned by Aussie AI Agency or its licensors. Nothing in these Terms grants you any ownership rights.
You retain ownership of all content and data you provide to us, including business information, call scripts, and custom configurations. You grant us a limited licence to use this content solely to provide and improve the Services.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
You are responsible for ensuring that you have the necessary consents to record calls and process caller data in accordance with applicable laws. In Australian states and territories where call recording requires consent, our AI receptionist can be configured to provide notification to callers.
We aim to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance where possible.
In the event of a service outage exceeding 4 cumulative hours in any calendar month (excluding scheduled maintenance), you may request a pro-rata credit for the affected period by contacting support within 30 days.
To the maximum extent permitted by law, Aussie AI Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising from or in connection with your use of the Services.
Our total liability for any claim arising from these Terms or the Services shall not exceed the total fees you have paid to us in the 12 months preceding the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law.
You agree to indemnify and hold harmless Aussie AI Agency, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any content or data you provide through the Services.
Either party may terminate these Terms at any time. You may cancel your subscription as described in Section 5. We may suspend or terminate your access to the Services immediately if:
Upon termination, your access to the Services will cease. We will retain your data for 30 days after termination to allow for data export, after which it will be permanently deleted unless we are required by law to retain it.
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Aussie AI Agency regarding the Services and supersede all prior agreements and understandings.
We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.
Neither party shall be liable for any failure or delay in performing obligations under these Terms caused by events beyond their reasonable control, including natural disasters, government actions, pandemics, or infrastructure failures.
If you have any questions about these Terms of Service, please contact us: