Small Business Website Design for Australian Owners Who'd Rather Not Run a Website
Last updated: 10 November 2026
You know the feeling. The site was built years ago, the login's in an old email account, and the opening hours still say what they said before COVID.
We'll build you a new one that brings in enquiries, answers customer questions by itself, and gets updated whenever you send us a quick email. You get on with running the business.
Free 30-minute chat with Niel · Fixed price, no hourly surprises
Quick Answer
What does small business website design with us include? Small business website design with Aussie AI Agency means we plan, write, build and host a site for your business, then keep it updated. Each site includes AI live chat that answers customer questions 24/7 and an AI CRM for every enquiry. It costs $3,000 plus $99 a month, or a deposit then monthly instalments (AUD, ex GST).
What turns up on launch day
- A design built around your brand, not a template everyone else has
- Pages for each service, with prices where you're happy to show them
- Works properly on phones, which is where most visitors are
- Your ABN, business name and contact details where people look for them
- A privacy policy page and a contact form that tells people what happens next
- AI live chat that knows your business
- An AI CRM where chat and form enquiries land together
- Page titles, descriptions and a sitemap so Google can read it
It's our AI website product. This page is about how it fits a small business; that one covers the product itself. If you're happy with the site you've got and only want the chat, the AI chatbot for your existing site is the cheaper route.
Website design for small business owners, step by step
- 1
A proper conversation first
Thirty minutes on who your customers are, what they ask before they buy, and the one thing you want a visitor to do. Book? Ring? Drop in?
- 2
Layout before code
You see the home page and one inner page as a design. Change the colours, swap the photos, move things around. Nothing gets built until it feels like your business.
- 3
Words and pictures
We draft the copy from our chat and your old site, and you fix anything that doesn't sound like you. Real photos of your shop, team or work go in wherever we can get them.
- 4
Teaching the chat
The AI live chat learns your services, opening hours, prices you're happy to publish and the questions you're sick of answering. The CRM gets your enquiry stages.
- 5
Switch it on
You click through the finished site on your own phone, we point your domain at it, and it's live.
- 6
We stay on it
Hosting, updates and small changes are ours to worry about. Send us an email when the prices go up or you add a service.
Clinics, salons, offices and shops
Clinics and allied health
Practitioner bios, what each appointment involves, parking, and a chat that answers new-patient questions without giving health advice.
Salons and beauty
Service menu with prices, a gallery, and a booking button front and centre. The chat handles the endless 'do you do balayage?' messages.
Professional services
Accountants, lawyers, consultants. Clear service pages, who you work with, and an enquiry form that asks the right questions up front.
Shops and local retail
Opening hours, location, what's in stock and how to order or reserve. The chat fields 'are you open on the long weekend?' at midnight.
Run a trade? We've written a separate guide on a website for tradies, because licence numbers, suburbs and job galleries matter more there.
Affordable website design, priced up front
Upfront
$3,000 one-off build
+ $99/month ongoing
Instalments
$600 to start
$100/month for 24 months ($3,000 total), + $99/month ongoing
What the $99 a month pays for
Hosting, security patches and software updates. Content changes when you ask for them. The AI live chat running on your site and the AI CRM holding your enquiries. No separate hosting bill, no plugin licences to renew, and no “that'll be an hour” for changing your Christmas trading hours.
All prices in AUD, excluding GST. Your Australian phone number and call charges are included.
Want it all on one bill?
Get the website plus an AI receptionist answering your phone, more chats and the full AI CRM, $0 up front from $299 a month over 24 months. See the Aussie Front Desk package.
We'll tell you straight if a DIY builder suits you better
DIY builder, agency, or us? An honest comparison
| Option | Where it shines | The catch |
|---|---|---|
| DIY website builder | Cheapest to start, and you control everything. | You do the design, writing, updates and fixing. Plenty of owners start one and never finish it. |
| Traditional web agency | Can build almost anything, including custom features and shops with thousands of products. | Quotes vary a lot. Ongoing changes are often billed by the hour, and chat or a CRM is usually extra. |
| Aussie AI Agency | Fixed price ($3,000 build, $99/month), AI live chat and a CRM included, and we make your changes. | Built for service businesses that want enquiries. Not the right fit for a large online store. |
If you enjoy tinkering and have the evenings for it, a DIY builder is a fair choice. If you sell hundreds of products online, you want an e-commerce specialist. We're for the plumber's office manager, the physio, the café owner and the bookkeeper who want enquiries coming in and someone else keeping the lights on.
Website design in Australia: the local boxes to tick
Show your ABN
Customers do look you up on ABN Lookup before handing over a deposit. Your ABN and legal business name in the footer saves them the hunt and shows you're a real, registered business.
Have a privacy policy
The OAIC explains that most businesses with an annual turnover of $3 million or less aren't covered by the Privacy Act, with exceptions such as health service providers and businesses that trade in personal information (OAIC: Small business). Clinics, take note. Either way, a short policy saying what you collect through the form and chat, and what you do with it, is simple good manners. This isn't legal advice; check your situation with your adviser.
Build it so everyone can use it
The W3C's Web Content Accessibility Guidelines are the international standard for accessible web content, and WCAG 2.2 is the current version (W3C: WCAG overview). We use it as our checklist for contrast, headings, image text and keyboard-friendly forms. Older customers squinting at a phone will thank you.
Want the phone covered as well?
Plenty of small businesses still get most enquiries by phone. Our AI receptionist for small business can be added from $149 a month and works from the same knowledge as the website chat, so a customer gets the same answer whether they type or ring.
Priya's salon and the Sunday night messages
Illustrative example based on common patterns
Priya owns a hair and beauty salon in Glen Waverley with three chairs. Her site was a free template with prices from two years ago, and Instagram DMs piled up every Sunday night asking the same five questions. Monday mornings went on replying instead of cutting.
With a current price list, a gallery from the salon's own work and a chat that answers those five questions at 10pm, the enquiries that need her land in one list. She'd check it over a coffee before the first client, and the CRM would show who's still waiting on a reply.
Small business website questions
Start with a 30-minute chat
Show us your current site (or the lack of one), and we'll tell you what we'd build, what it costs and whether you need us at all. $3,000 build and $99 a month, ex GST.
Prefer the phone? 0417 460 236.