Plenty of agencies will sell you an AI tool. Fewer will stay and look after it. We build AI that answers your customers and chases your leads, then our team checks it and trains it every day.
Aussie AI Agency is a hands-on AI automation agency for Australian small businesses. We build AI agents that answer calls, website chats, texts and emails, follow up leads and log everything in a CRM, connected to your calendar and phone line. Our team checks and trains them every day. Plans start at $149/mo ex GST, month-to-month.
We automate customer contact: the calls, messages and follow-ups that small teams can't keep up with. Each one is a separate agent, so you can start with one and add more later.
| Job | Without AI | With our AI |
|---|---|---|
| Answering the phone | Calls go to voicemail when you're busy or closed | The AI answers every call 24/7, books, takes the message or transfers |
| Website enquiries | Visitors leave without asking | A chat agent answers them and sends you the lead |
| Text messages | Texts sit unanswered until tonight | Two-way AI texting replies straight away and sends booking links |
| The inbox | Simple emails eat an hour a day | Simple emails answered in your voice; sensitive ones drafted for you to approve |
| Lead follow-up | Quotes go quiet and nobody chases | The AI rings or texts leads back and follows up quotes |
| Keeping track | Leads live in notebooks and inboxes | Every call, chat, form and text lands in one CRM with AI summaries |
The value comes when the agents work together: a missed call becomes a text, the text becomes a booking, and the booking lands in your calendar and CRM without anyone typing it in.
A typical flow we build for a tradie: the AI answers the call, asks the questions you'd ask, books a time into Google Calendar, texts the customer a confirmation and sends you a summary. If the quote goes quiet, the AI follows it up. Read how our integrations connect to your calendar and practice software.
Most businesses should start with whatever loses them the most customers today. For most, that's the phone. Our products:
Not sure which? See AI agents for business for how each agent works, or AI consulting in Australia if you want advice before you buy anything.
Most AI projects fail after launch, when nobody is watching what the AI says. We stay on it. That's the difference between buying software and having a team.
Niel and the team learn how your business actually runs: what customers ask, who handles what, which systems you use. Then we build the AI around that. You're not handed a login and a template.
Our team reads its calls, chats and messages and trains it every day. Wrong answer, awkward handover, new question? We fix it, usually before you notice.
Something to change? Tell us in plain English by phone, email or text and we make the change. No dashboards to learn, no prompt writing.
Complaints, judgement calls and anything sensitive go to your people with the details already written down. The AI never pretends to be human and never gives medical, legal or financial advice.
Fogarty Oliver and Rothschild, a Melbourne family law and conveyancing practice, has had an AI receptionist built and managed by us since 28 May 2026. To 28 September 2026 it answered 95 calls, 28 (29%) of them outside 9–5 on weekdays, and captured 44 callers' details, all sent to the principal by email and SMS. See our case studies.
An AI automation agency builds AI into the everyday work of a business: answering calls and chats, replying to texts and emails, following up leads and keeping records. Aussie AI Agency does this for Australian small businesses, done for you, and our team checks and trains the AI every day after it goes live.
Aussie AI Agency automates customer contact: phone answering and outbound follow-up calls, website chat, two-way SMS, email replies and lead tracking in a CRM. We also connect bookings to calendars such as Google Calendar and Cliniko. We don't take on general back-office projects we can't look after properly.
It means people stay responsible for what the AI does. At Aussie AI Agency our team reads the AI's calls, chats and messages and trains it every day, makes the changes you ask for, and sets clear rules for when a conversation goes to one of your staff. You never manage prompts or dashboards yourself.
Aussie AI Agency's AI phone receptionist starts at $149 a month ex GST, month-to-month, and the other agents (chat, SMS, email, CRM) are priced on our pricing page. Larger or custom automations are scoped on a free 30-minute call, so you know the cost before anything is built.
Aussie AI Agency's AI receptionist goes live within 3 business days of kicking off, then we tune it on your real calls over the following weeks. Bigger automations that connect several systems take longer; Niel gives you a timeline on the first call.
No. Aussie AI Agency builds, connects and maintains everything. You tell us how your business works and what you want changed, in plain English, and we do the rest.
Yes. Aussie AI Agency is Australian, founded by Niel Bennet in Melbourne, and builds AI for Australian businesses with Australian voices, Australian phone numbers and the Privacy Act 1988 in mind.
Book a free 30-minute call with Niel. Tell him where time and customers are slipping through, and he'll tell you straight what AI can fix, what it can't, and what it would cost. Or ring our AI now and judge it yourself.