AI Receptionist for Cliniko Practices — Voice AI for Australian Allied Health (2026)

Steve answers your calls and captures what your team needs; Cliniko stays your system of record. We don't claim a built, native Cliniko integration — Google Calendar and AgentBox (real estate) are the integrations we've built. We connect Steve to your systems as part of setup, and on your free demo we confirm exactly how booking requests will reach Cliniko for your practice.

What happens on a typical new-patient call

1. A patient calls your practice number.
2. Steve answers: “Thanks for calling [Practice], this is Steve…”
3. He asks what they need (e.g. a physio appointment), whether it's a new issue or ongoing treatment, and any practitioner or location preference.
4. He captures name, mobile, email and preferred times.
5. Your team gets an SMS and email summary straight away, ready to action in Cliniko.
6. The caller is told what happens next, so nobody hangs up wondering.

What Steve does NOT do

• Read or write clinical or treatment notes
• Diagnose or make clinical decisions
• Give medical advice during phone calls
• Override your practice's booking rules

1. Calls during sessions and after hours

The most common pain for Cliniko practices: the phone rings while practitioners are with patients, and after-hours calls go to voicemail. Steve answers every call, captures the request and gets it to your team, so fewer callers ring the next clinic on Google. See our after-hours answering service page for how evening and weekend cover works.

2. Multi-practitioner practices

When a caller asks for a specific practitioner, Steve captures that preference so your team books them with the right person.

3. Multi-disciplinary clinics

• “I need a physio” → captured as a physio request
• “I'm looking for occupational therapy” → captured as an OT request
• “Counselling sessions” → handled with appropriate sensitivity and passed to psychology
• “What services do you offer?” → Steve explains the services you've given him

4. NDIS participants

Steve can ask the intake questions your team needs, such as plan management type (self-managed, plan-managed or agency-managed) and support coordinator details, and pass them on with the booking request.

5. Multi-location practices

“Which clinic would you like — Bondi, Newtown or Parramatta?” Steve captures the location and routes the request to the right team.

6. Reminders and recalls

SMS notifications are included on every plan. Outbound calling — for example, calling patients who are due for a recall — is only available on the Enterprise plan.

7. Group classes

For hydrotherapy, exercise physiology classes or group programs, Steve captures which class the caller wants and passes it to your team to confirm.

Cliniko is used across allied health. Steve's script is built around your specialty:

1. Physiotherapy practices

• Initial consultation vs follow-up questions
• Treatment plan context for the practitioner
• Hydrotherapy class enquiries
• WorkCover/CTP claim details captured at intake
• DVA cardholder identification

See our physiotherapy clinics page.

2. Occupational therapy practices

• NDIS plan management type capture
• Home visit requests
• Equipment assessment enquiries
• Paediatric vs adult OT routing

See our occupational therapists page.

3. Psychology practices

• Crisis line information (Lifeline 13 11 14, Beyond Blue 1300 22 4636, Suicide Call Back Service 1300 659 467) offered if a caller is in distress
• Sensitive intake handling
• Bulk billing vs gap fee questions
• Mental Health Care Plan questions
• Telehealth vs in-person preference

See our psychologists page.

4. Chiropractic, podiatry and osteopathy

• Initial assessment vs follow-up questions
• Podiatry: general vs diabetes assessment vs nail surgery routing; DVA eligibility and Chronic Disease Management Plan referral questions
• Practitioner and technique preferences captured

See our podiatrists page.

5. Speech pathology, exercise physiology and massage

• Adult vs paediatric routing
• Initial assessment vs ongoing program
• Group class enquiries
• Health fund rebate questions

Transparency: Cliniko's connected apps directory (cliniko.com/connected-apps) lists several AI phone tools. We're one option among several, and we'd rather you choose well than choose us by mistake.

Where we fit well

• Done for you. We build, test and tune Steve on your real calls — you don't configure anything yourself.
• AHPRA-aware scripting. Steve is set up to avoid testimonials, clinical claims and clinical advice.
• Multi-disciplinary practices. One Steve can handle physio, OT, psych and podiatry enquiries.
• Month-to-month pricing from $149/month.

Where alternatives might fit better

• If you need a built, real-time Cliniko booking integration on day one → look at the tools in Cliniko's connected apps directory that advertise one
• If you want a self-serve tool you configure yourself → consider TransferToAI (see TransferToAI vs AAA comparison)
• If you want hybrid AI + human backup → consider Smith.ai (see our Best AI Receptionist Australia 2026 listicle)

Decision framework

If you're a Cliniko user:

1. Call Steve on 03 4328 3434 to hear him answer
2. Book a free 30-minute demo with Niel (no obligation)
3. Ask us exactly how booking requests will reach Cliniko for your practice
4. Compare that with other Cliniko-listed options

Live within 3 business days, then up to 2 weeks of fine-tuning on your real calls, with ongoing improvement after that.

1. Free 30-minute demo with Niel — we walk through your practitioners, services, hours and how your team uses Cliniko, and confirm how booking requests will reach it. Setup is scoped on this call.
2. Build (within 3 business days) — we write Steve's script, set your greeting and compliance guardrails, connect him to your systems and set up call forwarding.
3. Go live — calls your team can't take forward to Steve; summaries land by SMS and email.
4. Up to 2 weeks of fine-tuning — we review real calls and adjust the script and escalation rules.
5. Ongoing — we keep improving Steve with you.

This page is published by Aussie AI Agency. We sell AI receptionist services, including to allied health practices that use Cliniko.

Integration status, plainly: Google Calendar and AgentBox (for real estate) are the integrations we have built. We don't claim a native or real-time Cliniko integration. We connect Steve to your systems as part of setup and confirm your practice software on the demo.

Sources: Cliniko's public documentation and connected apps directory (cliniko.com/connected-apps).

For industry-specific pages, see physiotherapy, occupational therapy, psychology and podiatry. See also our AHPRA compliance hub.

If you spot a factual error, email niel@aussieaiagency.com.au.