AI Receptionist for Laser Clinics, Cosmetic Clinics and Tattoo Studios
Last updated: 10 November 2026
Most new clients do their research at night, on the couch, on their phone. By the time they work up to ringing, they've got three clinics open in tabs. If yours doesn't pick up, they ring the next tab. Steve answers those calls, books the consult and explains your deposit rules. He stays well clear of anything that sounds like treatment advice.
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Quick Answer
An AI receptionist for laser clinics, cosmetic clinics and tattoo studios answers new-client calls day and night. It books consultations and patch tests, explains your deposit and cancellation policy, and texts the client your booking link. It never gives treatment advice or promotes prescription-only products, and every call reaches you within seconds.
Three calls clinics and studios miss most
All three tend to come in after you've shut for the day, or when every room has a client in it.
| The call | What Steve does | What you get |
|---|---|---|
| Thursday, 8:10pm: "How much is laser hair removal for full legs, and do I need a patch test?" | Gives your published price range only if you've told us to, explains that a consultation and patch test come first, and books both. | A new client booked for a consult and patch test, with the area they're interested in noted. |
| Saturday morning: "I want to book my next skin treatment but I've just started a new medication." | Doesn't comment on the medication. Takes the details and flags the booking for your clinician to check before the appointment. | A flagged booking and a note to call the client first. |
| Sunday, 2pm, to a tattoo studio: "I want a fine-line piece on my forearm. Do you do consults?" | Takes the idea, size, placement and style, asks about reference images, explains your deposit policy, and books a consult with the right artist. | A consult in the artist's diary with the brief already written. |
Scenarios are illustrative, based on common call patterns.
“Would laser fix my pigmentation?”
Steve: Hi, you've reached Clearwater Skin and Laser. This is Steve. How can I help?
Caller: I've got some pigmentation and I'm wondering if laser would fix it.
Steve: I can't say what will work for your skin, but our clinician can assess it at a consultation. Would you like one?
Caller: Yes please, maybe Saturday?
Steve: Saturday at 10:30 is free. There's a $50 deposit that comes off your treatment, and I'll text you the link to pay it. What's your name and mobile?
Caller: Jess Morgan, 0400 000 000.
Steve: Thanks Jess. You're booked, and the text is on its way.
Illustrative call. The clinic, price and deposit are examples you would replace with your own.
Laser and cosmetic clinics sell the consult first
For a laser or skin clinic, the job on the phone is to get a qualified person in front of the client. Steve books the consult, adds a patch test where you require one, and asks the questions you choose to ask up front, such as which area they're interested in and whether they've had the treatment before.
The other big one is rescheduling. Steve moves the booking and reminds the caller about your notice period. When a cancellation frees up a room, he lets you know, so you can offer the gap to someone on the wait list.
What AHPRA and the TGA mean for what Steve says
Two sets of rules shape what a cosmetic clinic can say to the public. AHPRA's guidelines for advertising higher risk non-surgical cosmetic procedures took effect on 2 September 2025. They apply to practitioners and to any person or business advertising those procedures. Among other things they ban testimonials and restrict how before-and-after images are used.
Separately, the TGA says most cosmetic injectables contain prescription-only substances, and prescription-only medicines can't be advertised to the public, including by nickname or indirect reference. Its cosmetic injections FAQ covers price lists, booking systems and staff.
What this means for your receptionist: we write Steve's script so he never names or promotes a prescription-only product, never repeats client praise, and never promises a result. An injectables enquiry becomes a consultation with your practitioner. You approve every line before it goes live, and compliance stays with your clinic. For practitioner practices, see our AHPRA-compliant AI receptionist page.
There are no nationwide rules on who can perform laser treatments, so it depends on the state. Queensland, for example, requires people who use class 4 cosmetic lasers to be trained and licensed. Steve can tell callers your clinicians are licensed where that applies, using the wording you give us.
Tattoo and piercing studios, where the gloves are always on
Artists can't answer the phone with gloves on and a client in the chair. Steve takes the brief so the artist doesn't have to: the idea, placement, size, colour or black and grey, any reference images (he texts the caller a way to send them), and which artist they want.
He explains your deposit and how it comes off the final price, your rules on cover-ups and touch-ups, and walk-in times for piercings. If your studio requires clients to be 18 or over, he asks them to confirm and reminds them to bring photo ID. Aftercare questions get your written aftercare notes, and anything that sounds like an infection goes straight to you with a note to call back.
The note waiting for you at close
- Name, mobile and email
- New or returning client
- Treatment area or tattoo brief (placement, size, style, artist)
- Consult, patch test, piercing or reschedule
- Whether the deposit link was sent
- Any flag for your clinician, such as a new medication mentioned
You get an SMS and an email within seconds, with the full transcript in your portal. Steve books into Google Calendar directly. For Pabau, Timely, Fresha, Kitomba or a tattoo booking app, he works alongside it: we send you the details to add, and direct integration is quoted on request.
Laser clinics ring more than tattoo studios
A two-room laser clinic with Instagram ads running might take about 160 calls a month. At around 2.5 minutes each, that's roughly 400 minutes: the Growth plan, with 700 minutes for $499 a month.
A two-artist tattoo studio is quieter on the phone. Honestly, most of their enquiries come through Instagram DMs. About 45 calls is around 113 minutes, which suits Business at $299.
All prices in AUD, excluding GST. Your Australian phone number and call charges are included. Volumes are examples, not client figures. Compare plans.
Tahlia and the after-work enquiries
Tahlia owns a laser and skin clinic in Subiaco, Perth. Her two therapists are fully booked from 10am to 6pm, so the phone goes to voicemail most of the day. Her new-client enquiries peak between 7pm and 9pm, when the clinic is shut.
With Steve answering, those evening callers book a consult and pay the deposit by text before they've even closed the tab. Callers who ask “will it work for me?” get a consult, not a guess.
Illustrative example based on common patterns. Tahlia is not a real client.
You sign off every word before it goes live
- Share your treatment menu, deposit policy and the topics Steve must never discuss.
- We draft the script and you sign off every answer.
- Live in 3 business days, then up to 2 weeks of tuning on real calls.
Month to month, no lock-in. Read more about our AI receptionist or see every industry we cover.
Related pages
Questions from clinics and studios
Sources and disclaimer
- AHPRA: Advertising higher risk non-surgical cosmetic procedures
- AHPRA: New guidelines for cosmetic procedures (2 September 2025)
- TGA: Advertising health services that involve therapeutic goods
- TGA: Advertising health services and cosmetic injections FAQ
- Queensland Government: Light-based cosmetic services, understand the risks
This page is general information, not legal or regulatory advice. Steve does intake only: no clinical, treatment or aftercare advice beyond the written notes you supply. Check current rules with AHPRA, the TGA and your state health department.